Customer Compliance Specialist

Columbus McKinnon

. Create new customer accounts and maintain customer information .

Posted 10/5/2026full-timeGetzville • New York • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer account management, data entry, and ERP systems, with a strong focus on accuracy and efficiency. Capable of effective communication and collaboration across departments to ensure timely processing of customer requests and adherence to organizational policies.

Highest-signal resume keywords

Customer Account ManagementERP Data EntrySAP KnowledgeSalesforce KnowledgeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Master Data ManagementData Accuracy ReviewCredit ProcessingReturns ProcessingKPI AchievementExcel ProficiencyOutlook Proficiency

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsProblem SolvingTime ManagementAdaptability

Tools & Technologies

ERP SystemsCustomer PortalCompass

Certifications & Qualifications

High School DiplomaAssociate’s Degree Preferred

Industry Keywords

Customer ServiceCredit RequestsAudit ProceduresProduct KnowledgeTraining Programs

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Create new customer accounts and maintain customer information
Enter customer master data into all ERP systems
Regularly review customer master data for consistency and accuracy
Coordinate with plant personnel, customer service, sales, and credit departments on credit and return requests
Enter CSCLs into the ERP system to define situations and document details
Handle incoming requests for access to the Customer Portal and Compass
Follow procedures and verify documents for audit purposes
Process returns, credits, and warranties
Learn the organization’s products, services, and policies through training programs
Meet KPIs for customer data processing and credit turnaround times
Monitor Outlook mailboxes and respond to inquiries within expected timelines
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
Associate’s degree from two year college or technical school preferred
1-2+ years’ related experience and/or training; or equivalent combination of education and experience
Current working knowledge of Excel and Outlook
Strong organizational skills and ability to adapt and multitask
Excellent interpersonal, verbal, and written communication skills
Ability to problem solve and think creatively
Excellent time management skills
SAP and Salesforce knowledge a plus
Focus on efficiency, accuracy, and attention to detail
Ability to manage multiple projects and timelines with urgency

Benefits

Comp & perks

Potential participation in incentive plans, with details provided upon offer
Equal Opportunity Employer
Drug Free Workplace