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Customer Service Representative
Columbus McKinnon. Assist the sales team by providing proactive support across everyday sales activity .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on providing a positive customer experience, utilizing Salesforce CRM and SAP for effective order processing and inquiry management. Exhibits strong numeric, analytical, and planning skills to support sales activities and ensure compliance with policies and procedures.
Highest-signal resume keywords
Salesforce CRM ExperienceSAP ProficiencyCustomer Service ExperienceStrong Numeric SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuotation PreparationInvoice Query ProcessingStock Availability CheckingCustomer Complaint Handling
Soft Skills
Attention to DetailTime ManagementMulti-taskingBusiness AwarenessCollaboration
Tools & Technologies
Salesforce CRMSAPMS OfficeTeams
Certifications & Qualifications
Relevant NVQ or Sales Qualification5 GCSEs Including Maths and English
Industry Keywords
Lifting IndustryCustomer ExperienceComplianceHealth and SafetySupply Chain Planning
About the role
Key responsibilities & impact- Assist the sales team by providing proactive support across everyday sales activity
- Provide a positive and memorable customer experience
- Act as the first point of contact for customer enquiries through Salesforce CRM and telephone
- Review and categorise enquiries in Salesforce CRM and route them to the correct staff
- Process customer enquiries and correspondence via Salesforce CRM, email, Teams and telephone
- Provide proof of delivery documents, missing certificates and order updates
- Check stock availability and lead times in SAP
- Prepare quotations and enter orders in SAP
- Follow up open orders, stock and make-to-order items to ensure on-time shipment
- Collaborate with sales, purchasing, warehousing, distribution and supply chain planning teams in the UK and globally
- Handle and record customer complaints in internal systems
- Process invoice queries and create credit requests
- Share best practices with colleagues
- Follow legal, health and safety, compliance, policy and procedural requirements
- Perform other duties as requested
Requirements
What you’ll need- Previous experience in a customer service role
- Experience in the lifting industry is advantageous
- Strong numeric and analytical skills
- Attention to detail and ability to multi-task
- Good planning, time management and prioritisation skills
- Good business and commercial awareness
- MS Office and CRM experience
- Salesforce experience
- SAP proficiency is a distinct advantage
- Strong written and spoken English language
- Willingness to continue to train, learn and grow
- 5 GCSEs including Maths and English
- Relevant NVQ or sales qualification is an advantage
Benefits
Comp & perks- Full-time permanent employment
- Monday to Friday schedule
- Approximately 38.75 hours per week
- Diverse and inclusive workforce
- Equal Opportunity Employer
- Drug Free Workplace