Technical Support Analyst

Comagine Health

. Serve as the first point of contact for internal technology support requests .

Posted 10/10/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $27 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Microsoft Windows-based systems, including troubleshooting hardware and software issues, user account administration, and maintaining technology asset records. Strong communication and customer service skills are essential for effectively assisting users and improving support processes.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft Windows TroubleshootingHelp Desk Ticketing SystemsCustomer Service SkillsUser Account Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingHardware DiagnosisSoftware ResolutionUser Access ManagementWorkstation ConfigurationRemote Technical AssistanceIT Asset ManagementDocumentation SkillsProblem-Solving AbilitiesPrioritization of Support Requests

Soft Skills

Excellent Communication SkillsCustomer-Focused AttitudeAttention to DetailProfessionalismReliability

Tools & Technologies

Help Desk SystemsRemote Support ToolsWindows-Based ComputersPeripherals

Certifications & Qualifications

CompTIA IT Fundamentals (ITF+)CompTIA A+ CertificationGoogle IT Support Professional Certificate

Industry Keywords

Technical SupportUser Account AdministrationEmployee OnboardingIT Asset Lifecycle ManagementRemote Work Support

About the role

Key responsibilities & impact

Serve as the first point of contact for internal technology support requests
Diagnose and resolve hardware, software, connectivity, and user access issues
Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology
Deliver timely, professional, and customer-focused technical support
Administer user accounts, permissions, and access requests
Support employee onboarding and offboarding, including account setup, access changes, and equipment coordination
Assist with workstation configuration, deployment, and remote hardware support
Coordinate with approved technology vendors for equipment repair or replacement
Maintain accurate technology asset inventory and lifecycle records
Document, prioritize, track, and resolve technical support requests using the help desk system
Provide timely updates to employees regarding issue resolution
Escalate complex technical issues to senior IT staff when appropriate
Follow established service standards and technical support procedures
Create and maintain internal technical documentation and knowledge resources
Collaborate with IT team members and vendors to resolve technical issues
Participate in team meetings, technical training, and continuous improvement initiatives
Identify opportunities to improve technical support processes and the employee experience

Requirements

What you’ll need

High school diploma or GED
Minimum of 3 years of related experience providing technical support or troubleshooting Microsoft Windows-based systems
Experience diagnosing and resolving common hardware, software, and end-user technology issues
Strong technical troubleshooting and problem-solving abilities
Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users
Strong customer service skills and the ability to build positive working relationships
Ability to independently manage multiple support requests, prioritize tasks, and meet established service expectations
Demonstrated professionalism, reliability, attention to detail, and commitment to maintaining confidential information
Reliable internet access and a dedicated workspace suitable for providing remote technical support
Preferred: Vocational or technical degree in Information Technology, Computer Science, or a related field
Preferred: CompTIA IT Fundamentals (ITF+) certification
Preferred: CompTIA A+ certification (completed or in progress)
Preferred: Google IT Support Professional Certificate
Preferred: Experience supporting employees in a remote or distributed work environment
Preferred: Familiarity with help desk ticketing systems, user account administration, and IT asset management

Benefits

Comp & perks

Work-from-home flexibility
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company match
Generous paid time off and paid holidays
Remote work stipend
Professional development and learning opportunities
Supportive, collaborative, and mission-driven work environment