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Dutch Speaking Customer Support Agent
ComeOn Group. Support customers via calls, live chat, and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the iGaming industry, providing assistance through various channels while ensuring security and compliance. Proficient in handling complex issues and delivering exceptional service in both Dutch and English.
Highest-signal resume keywords
Fluent In DutchFluent In EnglishCustomer Service ExperienceProblem-Solving SkillsAI Tools Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
MultitaskingStrong Communication
Industry Keywords
IGamingKYC DocumentationSecurity ChecksAccount QueriesPayment Processes
About the role
Key responsibilities & impact- Support customers via calls, live chat, and email
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to keep players and the business safe
- Take on relevant ad hoc tasks as needed
- Become an iGaming expert for the company’s brands and products
- Support players with account queries and payment processes
- Deliver excellent service in every interaction
Requirements
What you’ll need- Speak and write fluently in Dutch and English
- Enjoy multitasking and have strong problem-solving skills
- Comfortable working night shifts
- Eligibility for night shifts depends on performance
- Interest in using AI tools to boost efficiency
- Previous customer service experience is a bonus
Benefits
Comp & perks- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance
- Flexible wellbeing allowance for initiatives that support your wellbeing
- Complimentary breakfast and lunch on select days
- Great in-office events throughout the week
- Fun quarterly team events and social gatherings
- Ongoing training through ComeOn Academy
- Personal development opportunities
- Support to help you grow your career within the company