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Dutch Speaking Customer Support Agent
ComeOn Group. Support customers via calls, live chat, and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the iGaming industry, providing exceptional service through effective communication in Dutch and English. Proficient in problem-solving, multitasking, and utilizing AI tools to enhance operational efficiency.
Highest-signal resume keywords
Fluent In DutchFluent In EnglishCustomer Service ExperienceProblem-Solving SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Problem-Solving SkillsAbility To Multitask
Tools & Technologies
AI Tools
Industry Keywords
IGamingKYC DocumentationSecurity ChecksCustomer InteractionPayment Processes
About the role
Key responsibilities & impact- Support customers via calls, live chat, and email
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to protect players and the business
- Perform relevant ad hoc tasks as needed
- Become an iGaming expert for the company’s brands and products
- Assist with account queries and guide customers through payment processes
- Deliver excellent service in every customer interaction
Requirements
What you’ll need- Speak and write fluently in Dutch and English
- Strong problem-solving skills
- Ability to multitask
- Comfortable working shifts, including some nights
- Interest in using AI tools to boost efficiency
- Previous customer service experience is a bonus
Benefits
Comp & perks- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance
- Flexible wellbeing allowance for initiatives that support your wellbeing
- Complimentary breakfast and lunch on select days
- Great in-office events throughout the week
- Fun quarterly team events and social gatherings
- Ongoing training through ComeOn Academy
- Personal development opportunities
- Support to help you grow your career within the company