Senior Customer Support – Finnish Speaking

ComeOn Group

. Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls .

Posted 10/8/2026full-timeSt. Julian's • MaltaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Online Customer Support within the iGaming sector, with a strong focus on regulatory compliance, emotional intelligence, and effective team leadership. Proficient in managing customer interactions and performance metrics to enhance service delivery and achieve departmental KPIs.

Highest-signal resume keywords

Online Customer Support ExperienceIGaming Regulations KnowledgeEmotional IntelligenceFluent English and FinnishProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportPerformance Metrics TrackingRegulatory ComplianceFraud DetectionCoaching and Feedback

Soft Skills

EmpathyLeadership MindsetMultitaskingData-Driven Approach

Tools & Technologies

AI Tools

Industry Keywords

IGamingMGASGADGAGGAAGCOKSACSAT Scores

About the role

Key responsibilities & impact

Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls
Review and process player withdrawal requests accurately and within established processing timelines
Review player identification documents to verify accounts, detect potential fraud, and ensure regulatory compliance
Conduct regular coaching reviews and provide constructive feedback to agents
Coordinate the team’s response during high-pressure situations or site outages
Support training of new hires and facilitate workshops
Assist Team Leads in tracking daily volumes, CSAT scores, and response times
Serve as point of contact for specific brand features or localized market requirements
Take on relevant ad hoc tasks as needed
Help ensure department KPIs are achieved while maintaining ComeOn’s people-focused culture

Requirements

What you’ll need

Minimum of 2 years of experience in Online Customer Support in iGaming or related sectors
Emotional intelligence and a leadership mindset
Data-driven approach and understanding of how individual performance impacts the wider business
Ability to represent the CX department in cross-departmental meetings
Advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA)
Fluent spoken and written English
Fluent spoken and written Finnish
Multitasking and strong problem-solving skills
Comfortable working shifts, with a possibility of night shifts
Interest in using AI tools to boost efficiency

Benefits

Comp & perks

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance
Flexible wellbeing allowance for initiatives that support your wellbeing
Complimentary breakfast and lunch on select days
Great in-office events throughout the week
Fun quarterly team events and social gatherings
Ongoing training through the ComeOn Academy
Personal development opportunities
Support to help you grow your career within the company
Structured, pre-planned shift rotation supporting work-life balance and personal planning