Senior Customer Support Specialist, Danish

ComeOn Group

. Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls .

Posted 10/8/2026full-timeSt. Julian's • MaltaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Online Customer Support with a focus on player verification, fraud detection, and regulatory compliance. Proficient in providing empathetic solutions and supporting team members while utilizing AI tools for enhanced efficiency.

Highest-signal resume keywords

Online Customer Support ExperiencePlayer VerificationRegulatory ComplianceFluent English and DanishProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud DetectionWithdrawal ProcessingKnowledge Base ManagementAI Tool Utilization

Soft Skills

EmpathyAttention to DetailCollaborationMultitasking

Industry Keywords

IGamingFintechCustomer SupportLive ChatEmail SupportInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls
Review and process player withdrawal requests accurately and within established processing timelines
Review player identification documents to verify accounts, detect potential fraud, and ensure regulatory compliance
Act as the first point for escalated queries beyond standard procedure and ensure first-time resolution
Support newer agents with tricky questions and provide guidance
Serve as the point of contact for specific brand features or localized market requirements
Identify recurring player pain points and suggest updates to the internal Knowledge Base or AI tools
Take on relevant ad hoc tasks as needed

Requirements

What you’ll need

Minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.)
High attention to detail and a “detective” mindset
Collaborative team contribution
Fluent spoken and written English and Danish
Strong multitasking and problem-solving skills
Comfortable working shifts, with a possibility of night shifts
Interest in using AI tools to boost efficiency

Benefits

Comp & perks

Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance
Flexible wellbeing allowance for initiatives that support your wellbeing
Complimentary breakfast and lunch on select days
Great in-office events happening throughout the week
Fun quarterly team events and social gatherings
Ongoing training through the ComeOn Academy
Personal development opportunities
Support to help you grow your career within the company