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Senior Customer Support, Swedish Speaking
ComeOn Group. Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Online Customer Support within the iGaming sector, with a strong focus on regulatory compliance, emotional intelligence, and effective communication. Proven ability to lead teams, manage high-pressure situations, and utilize data-driven insights to enhance customer experience.
Highest-signal resume keywords
Online Customer Support ExperienceIGaming Regulations KnowledgeFluent English and SwedishEmotional IntelligenceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportFraud DetectionKPI TrackingData AnalysisAccount Verification
Soft Skills
EmpathyLeadership MindsetMultitaskingCommunicationCoaching
Tools & Technologies
AI Tools
Industry Keywords
MGASGADGAGGAAGCOKSA
About the role
Key responsibilities & impact- Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls
- Review and process player withdrawal requests accurately and within established processing timelines
- Review player identification documents to verify accounts, detect potential fraud, and ensure regulatory compliance
- Conduct regular coaching reviews and provide constructive feedback to agents
- Coordinate the team’s response during high-pressure situations or site outages
- Support training of new hires and facilitate workshops
- Assist Team Leads in tracking daily volumes, CSAT scores, and response times
- Serve as point of contact for specific brand features or localized market requirements
- Complete relevant ad hoc tasks as needed
- Ensure department KPIs are achieved while maintaining ComeOn’s people-focused culture
- Model professional communication and efficiency in a high-volume, fast-paced environment
Requirements
What you’ll need- Minimum of 2 years of experience in Online Customer Support in iGaming or related sectors
- Emotional intelligence and a leadership mindset
- Data-driven approach and understanding of how individual performance impacts the wider business
- Comfortable representing the CX department in cross-departmental meetings
- Advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA)
- Fluent spoken and written English
- Fluent spoken and written Swedish
- Multitasking and strong problem-solving skills
- Comfortable working shifts, with a possibility of night shifts
- Interest in using AI tools to boost efficiency
Benefits
Comp & perks- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance
- Flexible wellbeing allowance for initiatives that support your wellbeing
- Complimentary breakfast and lunch on select days
- Great in-office events throughout the week
- Fun quarterly team events and social gatherings
- Ongoing training through the ComeOn Academy
- Personal development opportunities
- Support to help you grow your career within the company
- Structured, pre-planned shift rotation supporting work-life balance and easy personal planning