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Swedish Speaking Customer Support Agent
ComeOn Group. Support customers via calls, live chat, and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the iGaming industry, effectively managing account queries, payment processes, and KYC documentation while ensuring security and compliance. Proficient in both Swedish and English, with strong problem-solving abilities and a willingness to adapt to shift work.
Highest-signal resume keywords
Fluent In SwedishFluent In EnglishCustomer Service ExperienceProblem-Solving SkillsKYC Documentation Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingAccount ManagementSecurity ChecksIssue ResolutionAd Hoc Task Management
Soft Skills
Strong Problem-Solving Skills
Tools & Technologies
AI Tools
Industry Keywords
IGamingCustomer SupportKYCWithdrawal Approval
About the role
Key responsibilities & impact- Support customers via calls, live chat, and email
- Become an iGaming expert for the company’s brands and products
- Handle account queries and guide payment processes
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to keep players and the business safe
- Take on relevant ad hoc tasks as needed
Requirements
What you’ll need- Speak and write fluently in Swedish and English
- Strong problem-solving skills
- Comfortable working shifts, including some nights
- Interest in using AI tools to boost efficiency
- Previous customer service experience is a bonus
Benefits
Comp & perks- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance
- Flexible wellbeing allowance for initiatives that support your wellbeing
- Complimentary breakfast and lunch on select days
- Great in-office events throughout the week
- Fun quarterly team events and social gatherings
- Ongoing training through the ComeOn Academy
- Personal development opportunities
- Support to help you grow your career within the company