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Weekend On-Call Coordinator
ComForCare. Answer agency phone calls and monitor voicemail, email, and Text-Em-All messages .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while effectively managing caregiver scheduling and client inquiries. Proven ability to handle multiple tasks and meet time-sensitive needs in a fast-paced environment.
Highest-signal resume keywords
Scheduling ExperienceAdministrative ExperienceStrong Communication SkillsDetail-OrientedCustomer Service Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Inquiry DocumentationIntake Summary Form Management
Soft Skills
Effective InteractionMulti-TaskingProfessionalism
Tools & Technologies
Text-Em-All
Industry Keywords
Caregiver CoordinationClient Status CallsIncident Reporting
About the role
Key responsibilities & impact- Answer agency phone calls and monitor voicemail, email, and Text-Em-All messages
- Respond promptly and professionally to clients, families, caregivers, and prospective clients
- Document new client inquiries in the Intake Summary Form and notify the owner
- Coordinate caregiver scheduling, including filling call-offs and open shifts
- Ensure all next-day shifts are fully staffed by the end of each on-call day
- Report client, family, or employee concerns and incidents to supervisory staff
- Participate in a weekly client status call with office staff and nurses
Requirements
What you’ll need- Must reside in Virginia
- Resident of Northern Virginia
- Strong communication skills and ability to interact effectively with clients, families, caregivers, and prospective clients
- Detail-oriented with excellent customer service abilities
- Able to manage multiple tasks and meet time-sensitive needs
- Availability for occasional weekday off-hours support is a plus
- At least two weekends per month availability
- Scheduling experience
- Administrative experience
Benefits
Comp & perks- 401(k) matching
- Competitive salary
- Flexible schedule
- Work from home
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Supportive, mission-driven culture