Billing & Collections Specialist

CommandLink

. Promote company core values and foster positive relationships with customers .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing and collections management, utilizing tools like NetSuite and AI platforms to enhance workflow efficiency. Strong analytical skills for monitoring accounts and identifying trends, combined with excellent communication and problem-solving abilities.

Highest-signal resume keywords

Billing And Collections ManagementNetSuite ExperienceAI Tools UtilizationCredit Risk AnalysisCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Policies And ProceduresData AnalysisPayment ProcessingCollections StrategyCircuit And Service Disconnect ProcessingMicrosoft Excel ProficiencyAttention To DetailTime ManagementProblem-SolvingConflict Resolution

Soft Skills

Excellent Communication SkillsTeam CollaborationAdaptabilityCustomer FocusWillingness To Assist

Tools & Technologies

CommandLink PlatformCreditsafeDun & BradstreetAI ToolsBilling Systems

Certifications & Qualifications

Associate’s Degree In FinanceAssociate’s Degree In Accounting

Industry Keywords

TelecomIT ServicesBilling SystemsCollections ProceduresCustomer Success

About the role

Key responsibilities & impact

Promote company core values and foster positive relationships with customers
Manage billing email inbox, including responding to customer billing inquiries and change requests
Process and post paper checks, deposits, and electronic payments
Manage service disconnects, customer success, and billing cases within the CommandLink Platform
Monitor overdue accounts and conduct proactive collection calls as necessary
Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles
Apply credit risk data from Creditsafe and Dun & Bradstreet reporting tools to collections strategy and account management decisions
Manage collections escalations, including coordination with outside collection agencies and legal teams as needed
Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency
Track and report on customer billing, cases, and payment activity, identifying trends and risks
Analyze billing and collections procedures and identify opportunities for continuous improvement
Document billing and collections processes to support team training and scalability
Take on additional responsibilities and projects as needed to support the success of the team and organization
Work closely with the Senior Billing Manager, finance, and operations teams

Requirements

What you’ll need

Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections
Strong understanding of billing and collections policies and procedures
Experience working with a telecom and/or IT services company preferred
Experience with processing circuit and service disconnect requests
Experience working with billing systems, NetSuite, and/or other similar platforms
Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred
Experience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred
Proficient in Microsoft Excel; ability to manipulate and analyze data sets
Excellent written and verbal communication skills
Strong conflict-resolution and problem-solving skills
Exceptional attention to detail
Strong time management skills with the ability to prioritize and multitask
Team player with respect for colleagues and customers with a collaborative mindset
Willingness to assist with additional tasks if/when the need arises
Ability to embrace and recommend change and provide new ideas
Passion for fast-paced, rapid growth, startup environment
Ability to work US Eastern hours preferred

Benefits

Comp & perks

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Generous Medical, Dental, and Vision coverage for full-time employees
Flexible time off
401k to help you save for the future
Fun events at cool locations
Free DoorDash lunches on Fridays
Employee referral bonuses
Remote work