Customer Success Manager

CommandLink

. Focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise customer account management, focusing on customer retention, upselling, and effective communication throughout the customer lifecycle. Proficient in utilizing CRM and proprietary software tools to enhance customer experience and drive business growth.

Highest-signal resume keywords

Enterprise Customer Account ManagementCloud Communications Sales (UCaaS, CCaaS, SIP, Teams)CRM ManagementNegotiation SkillsCustomer Presentation and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionUpsellingProduct Cross-SellingKPI Dashboard ManagementSoftware Proficiency

Soft Skills

Self-MotivatedEffective CommunicationDeadline ManagementComposure Under Pressure

Tools & Technologies

CRM SoftwareQuote ToolSales Play Automation ToolExcelMS Office

Industry Keywords

Cloud CommunicationsSD-WANSecurityNetwork ServicesManaged Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers
Maximize customer experience, grow the business through upgrades and product cross-selling, and maintain low customer churn
Cultivate a broad understanding of CommandLink’s products, technology, software, and support methodology
Use proprietary software tools to maintain regular customer communication, track technology initiatives, and grow partnerships with mid-market and enterprise customers
Serve as a trusted point of contact for assigned customers’ questions and action items
Respond quickly and communicate effectively throughout the customer lifecycle
Implement strategic initiatives to identify product cross-selling opportunities and collaborate with resources through the sales cycle to win additional business
Manage CRM, quote tool, sales play automation tool, and KPI dashboards to achieve metrics
Support company culture and take on additional responsibilities and projects as needed

Requirements

What you’ll need

4-year college degree, or experience commensurate with a degree
Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal
3-5+ years’ experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software
Effectiveness and comfort interacting with a customer’s leadership team, including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations
Strong Excel, MS Office, and general computer software skills
Negotiation skills
Self-motivated drive with zero outgoing call reluctance
Ability to meet deadlines and maintain composure under pressure
Proven ability to learn new skills, software tools, and tasks quickly
Proven ability to perform while exceeding sales and customer retention goals

Benefits

Comp & perks

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Generous Medical, Dental, and Vision coverage for full-time employees
Flexible time off
401k to help you save for the future
Fun events at cool locations
Free DoorDash lunches on Fridays
Employee referral bonuses
AI-assisted application review with human review of every application