IT Support Specialist

CommandLink

. Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support .

Posted 10/23/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware, software, and networking issues across MacOS and Windows environments. Proficient in managing Microsoft Intune and Pulseway for effective device and application management.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting Hardware IssuesMicrosoft Intune AdministrationPulseway ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesNetworking Issues ResolutionMacOS SupportWindows SupportDevice ConfigurationSaaS SupportOnboarding ProcessesOffboarding Processes

Soft Skills

Customer-Focused MindsetProblem-Solving SkillsAbility to Work Independently

Tools & Technologies

Microsoft IntunePulsewayMicrosoft 365Google Workspace

Certifications & Qualifications

CompTIAMicrosoft CertificationApple Certification

Industry Keywords

IT SupportHelpdesk SupportRemote MonitoringProactive System ManagementCompliance

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support
Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one
Manage and support Microsoft Intune for device and application management
Administer and monitor Pulseway for proactive system management and support
Troubleshoot and resolve issues across both MacOS and Windows environments
Resolve software, hardware, and network issues quickly and efficiently
Document issues, resolutions, and best practices to improve support processes
Collaborate with global colleagues to ensure consistent IT standards and practices

Requirements

What you’ll need

3+ years of experience in IT support or helpdesk roles
Strong background in troubleshooting hardware, software, and networking issues
Hands-on experience supporting both MacOS and Windows environments
Experience with Microsoft Intune administration
Experience with Pulseway or similar remote monitoring/management tools
Excellent communication skills, with the ability to support users remotely across time zones
Ability to work independently while aligning with U.S. business hours
A proactive, customer-focused mindset with strong problem-solving skills
Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace) is nice to have
Familiarity with onboarding/offboarding processes in distributed teams is nice to have
IT certifications (CompTIA, Microsoft, Apple, etc.) are nice to have

Benefits

Comp & perks

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Flexible time off
Fun events at cool locations
Employee referral bonuses
100% remote position