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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in project coordination and operational support, with strong skills in Jira for ticket management and reporting. Capable of effective communication and organization to manage multiple priorities and support project delivery in a structured environment.
Highest-signal resume keywords
Jira Ticket ManagementAgile Project ManagementMicrosoft 365 ProficiencyProject DocumentationClient-Facing Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationAgile MethodologiesTicket Workflow ConfigurationMeeting FacilitationStatus Reporting
Soft Skills
Strong Written CommunicationExcellent Organizational SkillsSelf-Starter Mentality
Tools & Technologies
JiraAsanaMonday.comMicrosoft TeamsSharePoint
Industry Keywords
Government ContractingHealthcare ITFederal Health ProgramsData TransformationPMO Analyst
About the role
Key responsibilities & impact- Provide direct operational and administrative support to the Project Manager within the Delivery organization
- Maintain ticket health across all active project boards, including status, assignee, priority, and due dates
- Create, update, and close Jira tickets according to project workflows and PM direction
- Monitor sprint progress and flag blockers, stale tickets, or misaligned priorities
- Generate and distribute Jira-based status reports and ticket summaries
- Schedule, prepare agendas for, and facilitate recurring project meetings, including standups, reviews, and stakeholder syncs
- Capture meeting notes and action items, distribute them, and track completion in Jira
- Maintain an action item log and follow up with owners to drive closure
- Coordinate with internal teams and client stakeholders to ensure meeting readiness
- Maintain project documentation in SharePoint or designated repositories
- Draft and distribute project status updates, weekly reports, and executive summaries
- Support tracking of deliverables, milestones, and dependencies
- Assist with client-facing materials and internal reporting packages
- Coordinate between the Project Manager and technical, operations, and growth teams
- Track risks and issues, ensuring assignment, documentation, and escalation
- Support onboarding of new project team members with access, documentation, and process orientation
- Contribute to continuous improvement of project management processes and tooling
Requirements
What you’ll need- 2+ years of experience in a project coordinator, contracts analyst, PMO analyst, or similar operational support role
- Demonstrated proficiency in at least one agile project or work management platform (Jira, Asana, Monday.com, or similar); ability to learn new tooling quickly
- Strong written communication skills with the ability to produce clear, professional documentation and meeting notes
- Excellent organizational skills and the ability to manage multiple concurrent priorities without dropping details
- Self-starter mentality: identifies what needs to be done and acts on it without requiring direction
- Experience in a government contracting or similarly structured environment is strongly preferred
- Proficiency in Microsoft 365 (Teams, SharePoint, Outlook, Excel)
- Familiarity with agile or hybrid project delivery frameworks is preferred
- Experience supporting a PM or Director in a client-facing program delivery role is preferred
- Exposure to federal health programs, healthcare IT, or data transformation workstreams is preferred
- Hands-on Jira experience, including board management, sprint tracking, reporting, and ticket workflow configuration is preferred
- Associates or Bachelor’s degree in business, information systems, healthcare administration, or a related field is preferred
- Ability to sit, read, work on a computer, and watch a computer screen for extended periods
- Occasionally required to stand, walk, use hands and fingers, kneel or crouch
