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Commit

IT Support Engineer

Commit

. Provide Tier-2 IT support for the Singapore site and APAC users .

Posted 11/5/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Tier-2 IT support, hardware troubleshooting, and IT asset management, with a strong focus on employee onboarding and offboarding processes. Proficient in Microsoft 365 administration, ITSM systems, and AV support for conference rooms.

Highest-signal resume keywords
Hardware TroubleshootingITSM / Ticketing SystemMicrosoft 365 AdministrationEmployee Onboarding and OffboardingIT Security and Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Hardware Break/FixLaptop ImagingNetworking BasicsAV / Conference-Room SupportDevice HardeningAccess ControlPII HandlingMedia SanitizationInventory ManagementSLA Handling
Soft Skills
Professional CommunicationTeam Collaboration
Tools & Technologies
OktaIntuneAutopilotJamf
Industry Keywords
APAC User SupportIT Asset ManagementStocktaking

Tech Stack

Tools & technologies
ITSMJamf

About the role

Key responsibilities & impact
  • Provide Tier-2 IT support for the Singapore site and APAC users
  • Perform hardware break/fix for laptops, accessories, and other IT equipment
  • Support conference-room AV
  • Maintain workstations, including docking stations, screens, and cables
  • Perform basic network-room maintenance using client-provided instructions
  • Onboard and offboard employees
  • Conduct IT equipment inventory stocktaking
  • Prepare and image laptops for local stock and maintain spare laptops
  • Handle IT support tickets through the client ITSM system
  • Participate in Tier-2 IT support team meetings and training
  • Produce daily service reports covering ticket volumes, SLA performance, and surveys
  • Complete monthly inventory reconciliation and onboarding/offboarding checklists

Requirements

What you’ll need
  • Hardware troubleshooting and break/fix for laptops, accessories, docking stations, screens, cables, and imaging
  • ITSM / ticketing and SLA handling using the client ITSM system
  • Microsoft 365 administration and support
  • Okta identity, SSO, and access management
  • AV / conference-room support
  • Employee onboarding and offboarding
  • Networking basics and network-room maintenance with client instructions
  • IT security and compliance, including device hardening, access control, PII handling, and media sanitization
  • English-language professional support and communication
  • APAC / regional multi-site user support experience (nice to have)
  • IT asset / inventory management and stocktaking (nice to have)
  • Laptop imaging / MDM tooling, including Intune, Autopilot, and Jamf (nice to have)
  • Daily reporting, team collaboration, and backfill coverage (nice to have)