FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and technical account management within cybersecurity and DevOps environments, with a strong focus on client onboarding, service delivery coordination, and process improvement. Proficient in utilizing CRM tools and analyzing customer lifecycle KPIs to enhance client satisfaction and retention.
Highest-signal resume keywords
Customer Success ExperienceTechnical Account ManagementCybersecurity Services ExposureDevOps Tools UnderstandingCRM Tool Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure UnderstandingDevOps PipelinesCloud Platforms (AWS, Azure)Cybersecurity PrinciplesGitCI/CDContainersInfrastructure As CodeCustomer Lifecycle KPI AnalysisService Delivery Coordination
Soft Skills
Strong CommunicationDocumentation SkillsTime ManagementAnalytical MindsetAttention To Detail
Tools & Technologies
HubSpotJiraServiceNow
Industry Keywords
SOC-as-a-ServiceComplianceSIEMSOARMDRNDREndpoint ProtectionB2B TechnologyMSPMSSP
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityServiceNow
About the role
Key responsibilities & impact- Support onboarding and implementation for clients using cybersecurity or DevOps services, including SOC-as-a-Service, Compliance, CI/CD pipelines, cloud security, and SIEM/SOAR
- Act as a trusted point of contact for junior-level technical and business users
- Monitor customer health scores and flag risks proactively
- Assist in coordinating service delivery with security analysts and DevOps engineers
- Gather client feedback and contribute to continuous service improvement
- Maintain and update CRM records, including opportunities, renewals, and upsell paths
- Support proposal preparation, quote management, and contract tracking for cybersecurity and DevOps solutions
- Generate and maintain reports on customer lifecycle KPIs, including onboarding progress, renewals, churn, and satisfaction
- Coordinate internally with Finance, Legal, and Operations to streamline the deal and support lifecycle
- Document and refine processes that support scalable growth and retention
Requirements
What you’ll need- 1–2 years of experience in customer success, technical account management, or sales — preferably in a cybersecurity or DevOps environment
- Basic understanding of IT infrastructure, DevOps pipelines, cloud platforms (AWS, Azure), or security principles
- Familiarity with CRM and support tools (e.g., HubSpot, Jira, ServiceNow)
- Strong communication, documentation, and time management skills
- Analytical mindset with attention to detail and eagerness to learn
- Exposure to cybersecurity services (SOC, MDR, NDR, SIEM, endpoint protection)
- Understanding of DevOps tools and processes (Git, CI/CD, containers, infrastructure as code)
- Experience in a B2B technology or MSP/MSSP company