Senior Systems Administrator – Architect

Committee to Protect Journalists

. Partner with stakeholders to map current-state processes and identify system gaps or inefficiencies .

Posted 10/19/2026full-timeRemote • New York • United StatesSenior💰 $110,331 - $121,364 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring enterprise business systems, particularly Salesforce, Google Workspace, and Microsoft 365, while effectively translating business requirements into functional designs. Strong skills in process mapping, documentation, and user training support operational efficiency and user engagement.

Highest-signal resume keywords

Salesforce AdministrationProcess MappingWorkflow ConfigurationUser TrainingData Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceGoogle WorkspaceMicrosoft 365Workflow AutomationData CleanupReportingSQLLow-Code AutomationProcess MappingUser Support

Soft Skills

PatienceEmpathyTime ManagementOrganizationPresentation Skills

Tools & Technologies

Power AutomateZapierWorkatoLucidchartVisio

Certifications & Qualifications

Salesforce Certified Administrator

Industry Keywords

CRMERPHRISNonprofit AdministrationAPIsMiddleware

Tech Stack

Tools & technologies

CloudERPSQL

About the role

Key responsibilities & impact

Partner with stakeholders to map current-state processes and identify system gaps or inefficiencies
Translate business requirements into system solutions and functional designs
Create and maintain process documentation, system documentation, and user guides
Manage the IT change lifecycle, including requirements, build, testing, rollout, and training
Serve as a resource for system questions and provide user support and training
Conduct user interviews, stakeholder sessions, usability tests, and sorting exercises
Build structural blueprints, flowcharts, and site maps for organizing and accessing content and data
Create low-fidelity wireframes and interactive mockups showing layouts, navigation paths, and user flows
Design naming conventions, category structures, and metadata tagging systems
Collaborate with internal teams and development consultants on technology solutions
Administer and configure Salesforce and cloud productivity and collaboration platforms such as Google Workspace or Microsoft 365
Manage user access, roles, permissions, and security settings
Build and maintain workflows, automation, and validation logic
Support integrations and data flows between systems with vendors and technical partners
Monitor system health, troubleshoot issues, and coordinate resolution with the MSP, vendors, and consultants
Evaluate new tools, features, and releases
Maintain data quality through imports, cleanup, and governance
Build reports and dashboards for operational and leadership decisions
Provide surge-capacity support for hardware, software, tickets and incidents, user accounts and security, networks and connectivity, onboarding/offboarding, and asset tracking
Support staff across multiple countries and time zones

Requirements

What you’ll need

3–5+ years supporting, administering and configuring multiple enterprise business systems (CRM, ERP, HRIS, Google Workspace, MS365, Salesforce and/or similar SaaS platforms)
Hands-on experience configuring workflows, automation, and permission models
Experience gathering requirements and turning them into system designs
Strong process mapping and documentation skills
Comfort working with data: imports/exports, cleanup, and basic reporting
Experience supporting and guiding users on a variety of technology platforms
Ability and willingness to provide remote training
Ability to explain complex technical concepts to non-technical stakeholders
Patience and empathy when helping frustrated or non-technical users
Confidence presenting materials clearly and keeping an audience engaged
Strong time management and organization
Salesforce administration experience preferred; Salesforce Certified Administrator is a strong plus
Google Workspace administration preferred
Microsoft 365 administration experience including Teams, Exchange, SharePoint and Entra ID preferred
Experience with Power Automate, Flow, or other low-code automation tools preferred
Exposure to integrations, APIs, or middleware such as Zapier, Workato, or MuleSoft preferred
Familiarity with SQL or scripting preferred
Familiarity with Lucidchart, Visio, or similar process mapping tools preferred
Background in nonprofit administration preferred
Availability to work and attend meetings on US Eastern time and travel to New York for meetings as needed

Benefits

Comp & perks

Full-time, benefits-eligible employment
Comprehensive benefits package for US employees
Benefits consistent with country-of-hire standards for staff hired through an Employer of Record
Remote or hybrid-optional work arrangement
Flexible working environment
Hybrid and flexible work schedule opportunities
Employer of Record support for international staff