Systems Administrator

Commonwealth Fusion Systems

. Serve as the primary technical point of contact for end-user support across enterprise applications, resolving user tickets and performing root-cause analysis .

Posted 10/14/2026full-timeDevens • Massachusetts • United StatesMid-LevelSenior💰 $92,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-user support for enterprise applications, including troubleshooting, user onboarding, and application maintenance. Proficient in documentation, training delivery, and system validation, with a strong focus on optimizing software usage and ensuring effective communication with stakeholders.

Highest-signal resume keywords

End-User SupportTroubleshooting Complex IssuesDocumentation and Technical GuidesUser Training and Best PracticesPLM, ERP, and MES Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisWorkflow ModificationSystem Configuration EditingSoftware License AuditingData Flow MonitoringUser Acceptance TestingBasic Programming ConceptsConditional LogicTechnical Problem SolvingApplication Maintenance

Soft Skills

PatienceEmpathyExceptional Communication SkillsAttention to DetailCuriosity

Certifications & Qualifications

Bachelor’s Degree in Engineering, Computer Science, Information Technology

Industry Keywords

Enterprise ApplicationsDigital Thread ConnectionsManufacturing ApplicationsEngineering ApplicationsFusion Energy

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for end-user support across enterprise applications, resolving user tickets and performing root-cause analysis
Manage user onboarding, offboarding, group assignments, and role-based access control across core platforms
Execute routine technical updates and application maintenance, including modifying workflows, updating UI elements, and editing system configurations
Author, update, and maintain clear documentation, standard operating procedures, and technical guides
Deliver practical training sessions for new and existing users on best practices and new features
Audit software license usage, optimize provisioning, and automate routine administrative tasks and reporting
Assist in user acceptance testing and system validation for releases, patches, and custom feature rollouts
Monitor and troubleshoot digital thread connections and data flows between enterprise systems
Support PLM, ERP, and MES platforms across engineering, manufacturing, and business applications

Requirements

What you’ll need

Bachelor’s degree, preferably in Engineering, Computer Science, Information Technology, or a related STEM field (or equivalent industry experience)
Proven ability to troubleshoot complex issues, diagnose root causes, and follow logical steps to resolve technical problems
Strong commitment to end-user support, with patience, empathy, and enthusiasm for helping internal stakeholders solve daily challenges
Exceptional written and verbal communication skills, with a proven ability to explain technical solutions to non-technical stakeholders
Core software literacy, including a grasp of conditional logic, basic programming concepts, and data flows across connected systems
Meticulous attention to detail, ensuring system changes are applied safely and documentation is thorough, clear, and reliable
Fast learner with high curiosity and strong growth potential, energized by complex problem solving in a dynamic environment
Deep alignment with our mission to deliver the urgent transition to fusion energy, paired with a genuine passion for solving hard problems
Perform activities such as typing, standing, and sitting, for extended periods of time
Willingness to occasionally travel or work required nights/weekends/on-call
Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics

Benefits

Comp & perks

Competitive compensation with equity
13 Company-wide Holidays
Flexible vacation days
10 sick days
Generous parental leave policy
Health, dental, and vision insurance
401(k) with employer matching
Professional growth opportunities
Team-building activities