Care Manager

Community Care of North Carolina

. Assess, plan, implement, coordinate, monitor, and evaluate options and services to promote quality, cost-effective health outcomes .

Posted 11/5/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care management, including comprehensive assessments, care plan development, and effective communication with multidisciplinary teams. Proficient in applying trauma-informed care and motivational interviewing techniques while adhering to HIPAA regulations and case management principles.

Highest-signal resume keywords

Registered Nurse (RN) LicenseLicensed Clinical Social Worker (LCSW)Care Management PrinciplesComprehensive Health Care AssessmentsElectronic Medical Record Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive AssessmentsCare Plan DevelopmentTrauma-Informed CareMotivational InterviewingCritical ThinkingProblem-SolvingTime ManagementOrganizational SkillsIndependent Decision-MakingPatient-Centered Goal Setting

Soft Skills

Effective CommunicationCollaborationRapport BuildingInterpersonal SkillsTeamwork

Tools & Technologies

Hospital/Data SystemsElectronic Medical Record SystemsOffice SoftwareDocumentation Platforms

Certifications & Qualifications

Commission for Case Management Certification Eligibility

Industry Keywords

Health OutcomesCommunity ResourcesHIPAA RegulationsBehavioral HealthSocial Work

About the role

Key responsibilities & impact

Assess, plan, implement, coordinate, monitor, and evaluate options and services to promote quality, cost-effective health outcomes
Collaborate with primary care providers, members, guardians, caregivers, family members, care management team members, and community partners
Provide effective care management services to enrolled populations
Complete comprehensive medical, biopsychosocial, behavioral, spiritual, and cultural member assessments
Identify and address behavioral, social, cultural, and environmental strengths and barriers
Educate members and families about diagnoses, medications, resources, prevention, and risk factors
Set patient-centered SMART goals and monitor intervention quality and effectiveness
Develop, review, implement, and evaluate member care plans
Apply trauma-informed care, motivational interviewing, strengths-based, and solution-focused techniques
Utilize hospital/data or electronic medical record systems as needed
Facilitate referrals to appropriate community-based services and agencies
Refer matters outside the Care Manager’s scope or expertise to appropriate clinical team members
Coordinate services as a liaison among members, families, guardians, providers, specialists, community services, and care team members
Maintain collaborative relationships with community provider agencies
Maintain member documentation in the Care Management documentation platform
Meet monthly productivity and role expectations
Follow CCNC policies, goals, standards, objectives, privacy and security policies, and HIPAA regulations
Attend departmental and corporate meetings, training, and other required events
Travel using a personal vehicle within the region and/or state
Perform other duties as requested

Requirements

What you’ll need

Registered Nurse (RN): Graduation from an accredited school of nursing
Registered Nurse (RN): Active, unrestricted RN license to practice in North Carolina
Registered Nurse (RN): Minimum 2 years’ nursing experience
Registered Nurse (RN): Meets licensure or educational eligibility requirements as determined by The Commission for Case Management Certification
Registered Nurse (RN): Access to Hospital/Data or Electronic Medical Record system as necessary
Registered Nurse (RN): Maintain a valid driver’s license with current auto liability insurance
Social Worker: Master’s degree from an accredited school of social work
Social Worker: Minimum 2 years’ social work experience
Social Worker: Active NC license as a Licensed Clinical Social Worker (LCSW)
Social Worker: Meets licensure or educational eligibility requirements as determined by The Commission for Case Management Certification
Social Worker: Access to Hospital/Data or Electronic Medical Record system as necessary
Social Worker: Maintain a valid driver’s license with current auto liability insurance
Computer skills, including various office software and the internet
Excellent oral and written communication skills
Knowledge of government, private sector, and community resources
Knowledge of case management principles
Knowledge of and compliance with applicable federal and state regulations
Strong organizational and time management skills
Skills in establishing rapport and assessing comprehensive health care needs
Critical thinking, effective clinical judgment, independent decision-making, and problem-solving abilities
Ability to work independently and as part of a multidisciplinary team
Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
Ability to lift/carry up to 25 pounds