Care Manager

Community Care of North Carolina

. Assess, plan, implement, coordinate, monitor, and evaluate services for enrolled populations .

Posted 10/3/2026full-timeCary • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management principles, including comprehensive assessments, care plan development, and collaboration with multidisciplinary teams. Proficient in applying trauma-informed care and motivational interviewing techniques while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Registered Nurse (RN) LicenseCase Management Certification (CCM)Comprehensive Health-Care-Needs AssessmentTrauma-Informed CareBilingual Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive Medical AssessmentBiopsychosocial AssessmentBehavioral Health AssessmentPatient-Centered Care PlanningSMART Goal SettingMotivational InterviewingSolution-Focused TechniquesCritical ThinkingClinical JudgmentIndependent Decision-Making

Soft Skills

Strong Organizational SkillsTime-Management SkillsRapport BuildingCollaborationEmpowerment

Tools & Technologies

Hospital/Data SystemsElectronic Medical Record SystemsOffice SoftwareInternet

Certifications & Qualifications

Registered Nurse (RN)Licensed Clinical Social Worker (LCSW)Case Management Certification (CCM)

Industry Keywords

Case Management PrinciplesCommunity ResourcesFederal RegulationsState RegulationsHIPAA Compliance

About the role

Key responsibilities & impact

Assess, plan, implement, coordinate, monitor, and evaluate services for enrolled populations
Develop whole-person plans of care with primary care providers, members, caregivers, families, and care teams
Complete comprehensive medical, biopsychosocial, behavioral, spiritual, and cultural member assessments
Identify behavioral, social, cultural, and environmental strengths and barriers
Educate members and families about diagnoses, medications, resources, prevention, and risk factors
Set patient-centered SMART goals and monitor intervention quality and effectiveness
Develop, review, implement, and evaluate member care plans
Apply trauma-informed care, motivational interviewing, strengths-based, and solution-focused techniques
Use Hospital/Data or Electronic Medical Record systems as available
Facilitate referrals to community-based services and agencies
Refer matters outside the Care Manager’s scope or expertise to appropriate clinical team members
Collaborate with multidisciplinary teams to achieve treatment outcomes
Maintain relationships with community provider agencies to promote quality and cost-effective care
Coordinate services among members, families, guardians, community services, primary providers, specialists, and care teams
Empower members to advocate for their own care while respecting their values and experience
Maintain member documentation according to organizational policies and procedures
Meet monthly productivity and role expectations
Comply with CCNC policies, privacy and security requirements, and HIPAA regulations
Attend meetings, training, and other required events
Travel using a personal vehicle within the region and/or state
Perform other requested duties

Requirements

What you’ll need

Registered Nurse (RN): graduation from an accredited school of nursing
Registered Nurse (RN): active, unrestricted RN license to practice in North Carolina
Registered Nurse (RN): minimum 2 years’ nursing experience
Registered Nurse (RN): CCM certification preferred; must obtain within 1 year of eligibility per CCM requirements
Registered Nurse (RN): meets licensure or educational eligibility requirements determined by The Commission for Case Management Certification
Social Worker: master’s degree from an accredited school of social work
Social Worker: minimum 2 years’ social work experience
Social Worker: active NC license as a Licensed Clinical Social Worker (LCSW)
Social Worker: CCM certification preferred; must obtain within 1 year of eligibility per CCM requirements
Social Worker: meets licensure or educational eligibility requirements determined by The Commission for Case Management Certification
Access to a Hospital/Data or Electronic Medical Record system as necessary
Valid driver’s license and current auto liability insurance
Computer skills, including office software and internet
Knowledge of government, private-sector, and community resources
Knowledge of case management principles and applicable federal and state regulations
Strong organizational and time-management skills
Skills in comprehensive health-care-needs assessment and rapport building
Critical thinking, clinical judgment, independent decision-making, and problem-solving abilities
Ability to work independently and as part of a multidisciplinary team
Travel within the region and/or state
Bilingual ability preferred

Benefits

Comp & perks

Remote work within regions, with required travel within the region and/or state
Professional development through local and regional training
Departmental and corporate meetings and other required events
Opportunity to work with multidisciplinary teams and community partners
Work-from-home or office environment