Member Care Coordinator

Community Care of North Carolina

. Collaborate with Care Management and/or quality improvement staff to support multidisciplinary patient care .

Posted 10/22/2026full-timeCary • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, patient engagement, and health education while effectively navigating clinical data systems and adhering to HIPAA regulations. Proficient in addressing social determinants of health and advocating for diverse patient populations.

Highest-signal resume keywords

Care CoordinationPatient EngagementMotivational InterviewingKnowledge of Medical TerminologyExperience in Health Care Setting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Care ManagementData DocumentationEligibility VerificationHealth EducationEHR AccessOffice Software ProficiencyCare Gap IdentificationSupplemental Data SubmissionScheduling Medical AppointmentsKnowledge of State and Federal Benefits

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationOrganizational SkillsTime Management SkillsSensitivity to Diversity

Tools & Technologies

Care Management Documentation PlatformEHR SystemsMS Office SoftwareOffice Equipment

Industry Keywords

HIPAA ComplianceHealth System NavigationSocial SupportQuality ImprovementPerformance Indicators

About the role

Key responsibilities & impact

Collaborate with Care Management and/or quality improvement staff to support multidisciplinary patient care
Meet key performance indicators, including closing care gaps, reducing hospitalizations, readmissions, emergency department utilization, and PMPM costs
Receive and document referrals in the Care Management documentation platform
Conduct member outreach, engagement, scheduling, eligibility verification, demographic verification, and screenings
Mail educational materials, consent forms, and other documents to members
Assist with referrals and delegated tasks for Care Management or program teams
Provide resource access and coordination, care coordination, health-system navigation, health education, general education, and social support
Advocate for members and address social determinants of health
Identify care gaps and conduct outreach to close them
Assist practices with supplemental data submission and scheduling medical appointments and transportation
Pull care-gap, recommended-actions, and high-risk reports
Access multiple EHRs and hospital/medical-record systems to obtain and upload documents into the care management platform
Meet productivity and role expectations
Collaborate with the Care Team to address barriers and improve process efficiency
Attend departmental and corporate meetings, trainings, and required events
Uphold CCNC goals, objectives, standards, policies, and HIPAA requirements
Perform other duties as requested

Requirements

What you’ll need

High school diploma or GED required
2–4 years minimum experience in a health care setting required
2- or 4-year degree in a health-related field preferred
Bilingual preferred
Knowledge of and experience working in patient or clinical data systems
Computer skills required, including various office software and the internet
Experience with MS Office software preferred
Knowledge of state and federal benefits system
Excellent oral and written communication skills
Proficient Motivational Interviewing skills
Organizational and time management skills
Sensitivity to diversity of cultures, language barriers, health literacy, and educational levels
Knowledge of medical terminology
Ability to respond positively to change and learn new ways to accomplish work activities and objectives
Ability to shift strategy or approach in response to situational demands
Ability to use office equipment, computer, keyboard, and phone with or without assistive devices
Ability to perform repetitive wrist motion and occasionally lift/carry up to 25 pounds
Travel may be required within the region and/or the State
Must abide by HIPAA regulations and CCNC privacy and security policies

Benefits

Comp & perks

Competitive Benefits Package effective first day of employment
Opportunities for growth, training, and bonus incentives
Meaningful impact on youth and families across North Carolina
Supportive and collaborative care team