Business Systems Analyst II – ERP

Community College System of New Hampshire (CCSNH)

. Provide technical support for the ERP environment and the products, systems, applications, and infrastructure that support ERP operations at CCSNH .

Posted 11/5/2026full-timeConcord • New Hampshire • United StatesMid-LevelSenior💰 $72,158 - $81,578 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ERP technical support, including troubleshooting, scripting, and system administration. Proficient in maintaining and improving ERP infrastructure and integrations while ensuring system availability and performance.

Highest-signal resume keywords

ERP Technical SupportScripting And AutomationTroubleshooting Application IssuesJob Scheduling And Batch ProcessingDocumentation Of Support Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information TechnologyERP SupportScriptingAutomationTechnical UtilitiesData ExchangeProcess ImprovementSoftware Programming LanguagesMonitoringIntegrations

Soft Skills

Effective SupervisionTeam CollaborationUser Assistance

Tools & Technologies

ERP SystemsJob Scheduling ToolsFile Transfer ProtocolsMonitoring Tools

Industry Keywords

Technical SupportOperational ProcessesInfrastructure SupportSoftware ApplicationsVendor Coordination

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide technical support for the ERP environment and the products, systems, applications, and infrastructure that support ERP operations at CCSNH
Support ERP-related servers, operating system components, production services, job scheduling, secure file transfer, integrations, monitoring, troubleshooting, and related operational processes
Maintain, monitor, troubleshoot, and support ERP-related infrastructure to help ensure system availability, stability, performance, and reliability
Support job scheduling and batch processing tools used in the ERP environment
Support secure file transfer, data exchange, and integration processes used by ERP-related systems and third-party applications
Develop, modify, maintain, and troubleshoot scripts, automation, code, and technical utilities necessary to support ERP operations, monitoring, integrations, file transfers, troubleshooting, job scheduling, and system administration tasks
Coordinate with vendors, technical teams, functional offices, ERP programmers, help desk staff, and authorized users to resolve ERP-related support issues
Research, evaluate, and recommend technical options related to ERP products, supporting infrastructure, tools, upgrades, and operational improvements
Document technical procedures, support processes, troubleshooting steps, and operational practices related to ERP products, job scheduling, integrations, monitoring, and related infrastructure support
Perform other related technical support activities necessary to maintain, stabilize, troubleshoot, or improve the ERP environment and its supporting infrastructure
Other duties as assigned
Report to the CIO in the System Office
Primarily assigned to one college while providing remote and occasional onsite support services to other colleges in the CCSNH system

Requirements

What you’ll need

Bachelor’s degree from a recognized college or university with major study in information technology or a related degree field with at least fifteen (15) credit hours in the field of information technology, or an Associate’s degree with the same IT-study requirement
Four (4) years' experience in the field of information technology as an IT technician or programmer
Each additional year of approved formal education may be substituted for one year of required work experience
Each additional year of approved work experience may be substituted for one year of required formal education
Valid driver’s license or access to statewide transportation
Experience supporting ERP and other software applications, technical workflows, and integrations
Experience developing, modifying, troubleshooting, and maintaining scripts, automation, code, or technical utilities used to support software operations, monitoring, reporting support, data exchange, and process improvement
Experience troubleshooting application issues, coordinating with vendors and technical teams, documenting support procedures, and assisting users with software-related operational issues
Knowledge of software programming languages
Knowledge of communication hardware and software developments
Knowledge of principles of effective supervision and administration
Ability to establish and maintain effective working relationships with teammates
Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the CCSNH