Care Advocate, Bilingual Preferred

Community Health Plan of Washington

. Support CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan members in navigating benefits and healthcare systems .

Posted 9/15/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $28 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member support within healthcare services, including conducting Health Risk Assessments, managing electronic medical records, and coordinating care team activities. Proficient in effective communication and outreach strategies to engage members and close care gaps.

Highest-signal resume keywords

Healthcare Services CoordinationHealth Risk AssessmentElectronic Medical Records ManagementEffective Communication SkillsBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Risk AssessmentElectronic Medical RecordsMedical TerminologyPatient Services CoordinationScheduling and CoordinationCare ManagementCrisis Caller ActivationData ManagementTime ManagementOrganizational Skills

Soft Skills

Effective Verbal CommunicationEffective Written CommunicationCollaborationProblem-SolvingIndependence

Tools & Technologies

Microsoft OfficeOutlookWordExcel

Certifications & Qualifications

Medical Assistant CertificationAllied Health Education Program Certification

Industry Keywords

MedicaidCare TeamTelehealthPatient EngagementHealthcare ProcessesCare GapsSatisfaction SurveysIn-Home AssessmentsAnnual Health ScreeningsCriminal Background Check

About the role

Key responsibilities & impact

Support CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan members in navigating benefits and healthcare systems
Conduct new-member welcome calls and Health Risk Assessments
Conduct routine outreach for annual Health Risk Assessments, health screenings, and Care Management program engagement
Serve as a primary Care Team contact and triage inbound member calls
Conduct telephonic outreach for welcome calls, satisfaction surveys, and Health Risk Assessments
Educate members on benefits, screenings, program requirements, and Care Team engagement
Schedule and coordinate in-home assessments and telehealth or in-person provider visits
Conduct quarterly outreach to previously unreachable members
Help members close care gaps and schedule appointments
Triage and resolve calls from members, families, and caregivers, or refer them to appropriate staff
Receive warm handoffs from internal teams for HRA or Care Team support
Provide educational materials by phone, mail, or text
Participate in Care Team meetings and interdisciplinary team conferences
Refer members to appropriate internal programs and CHPW teams
Access and manage medical records, upload documents, and maintain EHR episodes
Close EHR cases for members no longer enrolled and notify assigned case managers
Activate the Crisis Caller in Distress process
Prioritize and complete daily tasks independently and collaboratively
Perform other duties as assigned

Requirements

What you’ll need

Three (3) years in administrative, customer service, and/or patient services coordination in a healthcare services field required
One (1) year as a Medical Assistant or related field preferred
Certification through an accredited medical assistant program, Allied Health education program, or other related certification preferred
Working knowledge of medical terminology, electronic medical records, and healthcare processes preferred
Ability to speak Spanish preferred
Ability to meet scheduled deadlines, manage time, organize, and prioritize work
Effective verbal and written communication skills
Ability to use Microsoft Office products such as Outlook, Word, and Excel
Must successfully pass a criminal background check
Must not be sanctioned or excluded from participation in federal or state healthcare programs
Must meet vaccination requirement, subject to medical or religious exemptions
Ability to perform essential functions with reasonable accommodation where applicable

Benefits

Comp & perks

5% annual incentive target based on company, department, and individual performance goals
Eligible for overtime
Medical, Prescription, Dental, and Vision
Telehealth app
Flexible Spending Accounts
Health Savings Accounts
Basic Life AD&D
Short- and Long-Term Disability
Voluntary Life, Critical Care, and Long-Term Care Insurance
401(k) Retirement and generous employer match
Employee Assistance Program and Mental Fitness app
Financial Coaching
Identity Theft Protection
PTO accrual starting at 17 days per year
40 hours Community Service volunteer time
10 standard holidays
2 floating holidays
Compassion time off
Jury duty leave
Medical or religious vaccination exemptions process