Outreach Housing Case Manager

Community Housing Advocates, Inc.

. Provide service coordination to unsheltered individuals experiencing homelessness in the Greater Hartford region .

Posted 11/5/2026full-timeHartford • Connecticut • United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service coordination for unsheltered individuals, utilizing person-centered and strengths-based approaches to develop individualized service and housing plans. Proficient in collaboration with community organizations and maintaining professional relationships to effectively connect clients with essential resources.

Highest-signal resume keywords

Bachelor's Degree In Social WorkHomeless Outreach ExperienceHousing First Model FamiliarityConflict ResolutionCulturally Competent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake AssessmentsHousing SearchesDocumentation CompletionResource AdvocacyCase Management

Soft Skills

Excellent Interpersonal SkillsStrong Analytical SkillsProblem-Solving SkillsTime Management SkillsOrganizational Skills

Tools & Technologies

CT HMISSmartsheet

Certifications & Qualifications

Valid Connecticut Driver's License

Industry Keywords

Service CoordinationUnsheltered IndividualsCommunity CollaborationCrisis PreventionBehavioral Health

About the role

Key responsibilities & impact

Provide service coordination to unsheltered individuals experiencing homelessness in the Greater Hartford region
Locate and engage clients through daily canvassing of encampments, woods, abandoned buildings, parking lots, emergency departments, soup kitchens, shelters, libraries, and other locations
Assess client needs related to housing, basic needs, vital documentation, mental health, substance use, and income
Help clients find safe shelter and identify affordable housing opportunities
Reduce harm and risk, provide advocacy, and link individuals quickly to resources
Collaborate with the Greater Hartford Coordinated Access Network, City of Hartford, and Hartford Police Department to identify clients
Conduct face-to-face outreach and distribute essential supplies such as hygiene kits, blankets, food, and water
Complete intake assessments and obtain missing vital documentation
Develop and implement individualized service and housing plans using person-centered and strengths-based approaches
Facilitate referrals and warm hand-offs to shelters, housing staff, treatment centers, and healthcare providers
Maintain an active caseload and provide consistent follow-up
Connect clients to immediate housing options, the CAN By Name List, shelter waitlists, and longer-term housing
Develop provider relationships for employment, job training, transportation, medical and behavioral care, benefits, entitlements, and crisis prevention/management
Assist with housing searches, applications, inspections, leasing, and transitions into housing
Attend Hartford CAN meetings to provide client updates, advocacy, and referrals
Complete documentation properly and within required timelines in CT HMIS and Smartsheet
Maintain professional relationships with partner agencies
Perform other tasks supporting the agency’s mission

Requirements

What you’ll need

Bachelor’s degree (B.A.) from an accredited college or university, preferably in Social Work or a similar Human Service field is preferred
Familiarity with homeless outreach and the Housing First model
Experience with conflict resolution and mediation
Two (2) years relevant work experience and demonstrated ability to provide effective services to clients required
Culturally competent across all populations
Self-starter, able to work and make decisions independently
Excellent interpersonal skills and ability to set boundaries with clients
Ability to collaborate with community organizations and Supervisor
Excellent verbal and written communication skills, including virtual settings
Excellent organizational skills and attention to detail
Excellent time management skills and ability to prioritize tasks
Strong analytical and problem-solving skills
Ability to lift boxes and other materials up to 20 pounds
Ability to adapt to organizational needs and program requirements
Valid Connecticut driver’s license and clean driving record with proof of automobile insurance
Bilingual is a plus
Lived experience in homelessness and/or behavioral health is a plus

Benefits

Comp & perks

Generous incentive compensation plan
Medical insurance
Dental insurance
Retirement plan
Short-term disability coverage
Long-term disability coverage
Tuition reimbursement
10 days of PTO (paid time off) per year for full-time employees
12 paid holidays for full-time employees