Senior Patient Account Representative

Community Memorial Healthcare

. Ensure claims are submitted accurately and timely .

Posted 11/12/2026full-timeGoleta • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims submission, payment processing, and revenue cycle management within a healthcare environment. Proficient in mentoring and training staff while ensuring compliance with billing procedures and policies.

Highest-signal resume keywords

Claims SubmissionRevenue Cycle ManagementMedical Billing ExperienceMentoring Patient Account RepresentativesInsurance Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsKeyboarding Speed 35 WPMMS WordMS ExcelMS OutlookBilling Systems KnowledgePatient Access ExperiencePayment PostingDenial ManagementAdjustment Transactions

Soft Skills

Communication SkillsTraining SkillsProblem-Solving Skills

Industry Keywords

Healthcare EnvironmentHospital BillingInsurance CarriersMedical Coverage TypesPatient Accounts

About the role

Key responsibilities & impact

Ensure claims are submitted accurately and timely
Communicate with insurance companies, patients, and physicians regarding payment issues
Recommend adjustments according to Revenue Cycle policies
Review posting and balancing of payment, denial, and adjustment transactions necessary for closing accounts
Assign appropriate account activities
Review high-dollar accounts regularly
Identify recurring problems and procedural deficiencies for reporting to management
Serve as a key mentor to Patient Account Representatives for training and procedural direction

Requirements

What you’ll need

Basic MS Word and Excel skills
35 wpm keyboarding/typing speed
Basic math skills
2 years of medical office or patient access experience in a healthcare environment
At least 1 year working in a hospital/physician/clinic billing environment
Preferred: Some college coursework in accounting, business administration, healthcare administration, health information management or management
Preferred: Advanced user of MS Word, Excel and Outlook
Preferred: 3 years in a hospital/physician/clinic environment with extensive knowledge of billing and/or registration systems, insurance carriers, contracts, and types of medical coverage

Benefits

Comp & perks

Eligible employees may receive shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable
Manager and above positions may participate in Cottage Health’s annual management incentive program
Comprehensive Total Rewards offerings