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Customer Support Representative
Community Phone. Track customer concerns, identify trends, and drive calls .
Posted 11/2/2026full-timeRemote • Philippines, Mexico, Poland, ArgentinaMid-LevelSenior💰 $6 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer support capabilities with a focus on enhancing customer experience and retention. Proficient in utilizing customer support technologies while maintaining excellent communication and multitasking skills.
Highest-signal resume keywords
Advanced English Language ProficiencyExperience With ZendeskExcellent Verbal Communication SkillsAbility To Work US Timezone-Based ShiftsSkilled Multitasker
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Calm Under PressureExcellent Rapport EstablishmentAdaptability To ChangeKindness
Tools & Technologies
ZendeskHubSpot
Industry Keywords
Customer SupportCustomer ExperienceUpsellingCross-Functional CollaborationCustomer Retention
About the role
Key responsibilities & impact- Track customer concerns, identify trends, and drive calls
- Work cross-functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and develop solutions to retain satisfied customers
- Listen for opportunities to upsell customers on additional products and services
- Support landline users for Community Phone
- Provide customer support during US timezone-based operating hours
Requirements
What you’ll need- Advanced command of the English language
- Calm under pressure and excellent at establishing rapport
- Comfortable chatting with a variety of people
- Kind to your core
- Able to adapt quickly to change
- Excellent verbal and written English communication skills
- Skilled multitasker and organizational by nature
- Experience with Zendesk, HubSpot, or similar technology
- Ability to work US timezone-based shifts, from 9 am EST to 9 pm EST
- Availability to work weekends on a rotating basis
Benefits
Comp & perks- Additional commission potential
- Rotating weekend schedule
- Global hiring opportunity