Email and SMS Marketing – Sports Sales Coordinator

Community Sports Partners

. Plan, write, build and send email and SMS campaigns promoting available facility time, pickup games, registration opportunities and relevant offers .

Posted 10/10/2026full-timeRemote • Brazil, ArgentinaMid-LevelSenior💰 $800 - $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing email and SMS campaigns, with a strong focus on audience segmentation, performance tracking, and customer engagement. Proficient in CRM tools and capable of maintaining accurate records and communication with clients.

Highest-signal resume keywords

Email Campaign ManagementSMS MarketingCRM ExperienceAttention to DetailCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email CampaignsSMS CampaignsAudience SegmentationPerformance MetricsBooking ManagementData AnalysisAutomation BuildingLead Follow-UpSchedulingInventory Management

Soft Skills

Strong CommunicationDependable Follow-UpProblem SolvingAttention to DetailCustomer Engagement

Tools & Technologies

KlaviyoActiveCampaignHubSpotMailchimpSpreadsheets

Certifications & Qualifications

Culture Index SurveyCriteria GAME Assessment

Industry Keywords

SportsVenue BookingsEvent CoordinationEcommerce RetentionCustomer Journeys

About the role

Key responsibilities & impact

Plan, write, build and send email and SMS campaigns promoting available facility time, pickup games, registration opportunities and relevant offers
Create audience segments by location, sport, expressed interest, booking history and engagement
Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows
Write clear English copy and adapt brand assets into mobile-friendly emails
QA audiences, dates, time zones, prices, links, personalization and suppression rules before launch
Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
Test messaging, timing, offers and journeys, and report enquiries, paid bookings, repeat participation, revenue and engagement metrics
Maintain accurate availability, dates, time slots, capacity and approved pricing for sports facilities
Respond to sports-space enquiries, recommend availability, prepare approved quotes and follow through booking and payment confirmation
Maintain the sales pipeline, document commitments and pursue renewals or repeat bookings
Coordinate with operations before promising availability or exceptions; escalate issues outside authority
Create and maintain pickup-game listings with location, time, capacity, pricing and player instructions
Monitor registrations and fill levels, conduct targeted outreach, and coordinate with hosts and venues
Manage player questions and waitlists; communicate approved changes
Identify low-enrolment games, host gaps and venue problems, escalating cancellation, refund or safety decisions
Track attendance, feedback and repeat participation to improve future games
Learn inventory, customer journeys and operating processes; audit campaigns and establish follow-up and QA routines
Own the campaign calendar and sales pipeline, improve automations and make pickup-game coordination dependable

Requirements

What you’ll need

Practical experience building email campaigns and automations
Hands-on SMS experience
Strong written and spoken English for North American customer conversations
Confidence following up with leads, explaining an offer and asking for the booking
Strong attention to detail with schedules, prices, customer records and competing deadlines
Experience with a CRM and an email/SMS platform; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools
Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
Dependable communication and willingness to own the next action until an issue is resolved
Availability to work evenings and weekends in Toronto/Eastern time is required
Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful
Completion of the Culture Index survey
Completion of the Criteria GAME assessment — English

Benefits

Comp & perks

Remote from Latin America
Expected variable commissions of US$500–US$1,000; commissions depend on performance and are not guaranteed
Evening and weekend work in Toronto/Eastern time
Specific weekly schedule and commission terms agreed before hiring