Sports Sales Coordinator, Email and SMS

Community Sports Partners

. Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and relevant offers .

Posted 10/10/2026full-timeRemote • Costa Rica, Panama, Guatemala, El Salvador, HondurasMid-LevelSenior💰 $800 - $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing email and SMS marketing campaigns, with a strong focus on audience segmentation, performance tracking, and customer engagement. Proficient in utilizing CRM and email/SMS platforms to enhance communication and drive bookings.

Highest-signal resume keywords

Email Campaign ManagementSMS Marketing ExperienceCRM ProficiencyAttention to DetailCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Email Campaign BuildingAudience SegmentationPerformance TrackingData AnalysisLead Follow-Up

Soft Skills

Strong Written CommunicationDependable CommunicationProblem-SolvingCustomer Engagement

Tools & Technologies

KlaviyoActiveCampaignHubSpotMailchimpSpreadsheets

Certifications & Qualifications

Culture Index Survey CompletionCriteria GAME Assessment Completion

Industry Keywords

Sports MarketingEvent CoordinationVenue BookingsEcommerce RetentionCustomer Journeys

About the role

Key responsibilities & impact

Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and relevant offers
Create audience segments by location, sport, expressed interest, booking history and engagement
Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows
Write clear English copy and adapt brand assets into mobile-friendly emails
QA audiences, dates, time zones, prices, links, personalization and suppression rules before launch
Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
Test messaging, timing, offers and journeys, and report enquiries, bookings, repeat participation, revenue and engagement metrics
Maintain accurate information about facility locations, dates, time slots, capacity and pricing
Respond to sports-space enquiries, recommend availability, prepare approved quotes and follow through booking and payment confirmation
Maintain the sales pipeline, document customer commitments and pursue renewals or repeat bookings
Coordinate with operations before promising availability or exceptions; escalate issues outside authority
Create and maintain pickup-game listings with location, time, capacity, pricing and player instructions
Monitor registrations and fill levels and use targeted outreach to fill available places
Coordinate with local hosts and venue contacts
Manage player questions and waitlists and communicate approved changes
Identify low-enrolment games, host gaps and venue problems and escalate cancellation, refund or safety decisions
Track attendance, feedback and repeat participation to improve future games
Learn inventory, customer journeys and operating processes; audit campaigns and establish follow-up and QA routines
Take ownership of the campaign calendar and sales pipeline and improve priority automations

Requirements

What you’ll need

Practical experience building email campaigns and automations
Hands-on SMS marketing experience
Strong written and spoken English for North American customer conversations
Confidence following up with leads, explaining offers and asking for bookings
Strong attention to detail with schedules, prices, customer records and competing deadlines
Experience with a CRM and an email/SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools
Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
Dependable communication and willingness to own the next action until an issue is resolved
Availability to work evenings and weekends in Toronto/Eastern time
Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful
Completion of the Culture Index survey
Completion of the Criteria GAME assessment in English

Benefits

Comp & perks

Remote from Latin America
Expected variable commissions of US$500–US$1,000
Expected total compensation of US$1,300–US$2,000 per month
Evening and weekend work schedule aligned with Toronto/Eastern time
Specific weekly schedule and commission terms agreed before hiring