Sports Sales Coordinator, Email and SMS

Community Sports Partners

. Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and offers .

Posted 10/10/2026full-timeRemote • MexicoMid-LevelSenior💰 $800 - $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and managing email and SMS campaigns, with a strong focus on audience segmentation, performance tracking, and customer engagement. Proficient in CRM tools and data analysis to optimize booking processes and enhance customer interactions.

Highest-signal resume keywords

Email Campaign ManagementSMS MarketingCRM ExperienceAttention to DetailCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Email CampaignsAutomationsAudience SegmentationData AnalysisPerformance Metrics

Soft Skills

Strong Written CommunicationDependable CommunicationLead Follow-Up

Tools & Technologies

KlaviyoActiveCampaignHubSpotMailchimpSpreadsheets

Certifications & Qualifications

Culture Index SurveyCriteria GAME Assessment

Industry Keywords

SportsVenue BookingsEvent CoordinationCustomer RetentionEcommerce

About the role

Key responsibilities & impact

Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and offers
Create audience segments by location, sport, expressed interest, booking history and engagement
Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows
Write clear English copy and adapt brand assets into mobile-friendly emails
Perform pre-launch quality checks for audiences, dates, time zones, prices, links, personalization and suppression rules
Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
Test messaging, timing, offers and journeys, and report enquiries, bookings, repeat participation, revenue and engagement metrics
Maintain accurate facility availability, dates, time slots, capacity and approved pricing
Respond to sports-space enquiries, recommend availability, prepare approved quotes and follow through booking and payment confirmation
Maintain the sales pipeline, document customer commitments and pursue renewals or repeat bookings
Coordinate with operations before promising availability or exceptions; escalate issues outside authority
Create and maintain pickup-game listings with location, time, capacity, pricing and player instructions
Monitor registrations and fill levels and use targeted outreach to fill available places
Coordinate with local hosts and venue contacts
Manage player questions and waitlists and communicate approved changes
Identify low-enrolment games, host gaps and venue problems and escalate cancellation, refund or safety decisions
Track attendance, feedback and repeat participation to improve future games

Requirements

What you’ll need

Practical experience building email campaigns and automations
Hands-on SMS experience
Strong written and spoken English for North American customer conversations
Confidence following up with leads, explaining an offer and asking for the booking
Strong attention to detail with schedules, prices, customer records and competing deadlines
Experience with a CRM and an email/SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools
Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
Dependable communication and willingness to own the next action until an issue is resolved
Availability to work evenings and weekends in Toronto/Eastern time is required
Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful
Completion of the Culture Index survey
Completion of the Criteria GAME assessment in English

Benefits

Comp & perks

Remote from Latin America
Expected variable commissions of US$500–US$1,000
Evening and weekend work schedule in Toronto/Eastern time
Specific weekly schedule and commission terms agreed before hiring