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C
Customer Support Officer
Compass Education. Deliver customer support by responding to enquiries across phone, email and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and relationship building. Proficient in managing multiple inquiries across various channels while maintaining high service standards and customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving AbilityOmni-Channel SupportTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportIssue ResolutionRecord KeepingPerformance MetricsFeedback Capture
Soft Skills
Relationship BuildingTime ManagementProactive LearningTeam-Focused Mindset
Tools & Technologies
Compass PlatformInternal Systems
Certifications & Qualifications
Employee Working With Children CheckNational Police Check
Industry Keywords
Contact CentreCustomer Service EnvironmentService StandardsCustomer Satisfaction Metrics
About the role
Key responsibilities & impact- Deliver customer support by responding to enquiries across phone, email and live chat
- Resolve issues first time where possible and follow up promptly when further investigation is required
- Work collaboratively with the team and other departments to deliver customer outcomes
- Build knowledge of the Compass platform and its updates
- Contribute to team culture and participate in training and development opportunities
- Capture and share customer feedback to improve products, services and support processes
- Meet service standards and performance targets, including response times, quality scores and customer satisfaction metrics
- Maintain accurate records of customer interactions and follow-ups in internal systems
- Identify risks or recurring issues and escalate them to the Team Leader
Requirements
What you’ll need- 2+ years' experience in customer or member service, ideally within a contact centre or customer service environment
- Strong communication skills and a talent for building positive relationships with customers
- Confidence solving problems and investigating issues to find the right solution
- The ability to manage multiple enquiries and prioritise your workload in a fast-paced environment
- Experience supporting customers across phone, live chat, email and other omni channels
- A proactive approach to learning new systems and product features
- A team-focused mindset and a genuine commitment to great customer outcomes
- Flexibility to work a rotating roster between 7am and 8pm AEST (most shifts fall within business hours)
- A valid Employee Working With Children Check
- A satisfactory National Police Check
- Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)
Benefits
Comp & perks- Learning and development opportunities, including a dedicated PD budget.
- 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
- A parental leave program for both primary and secondary carers.
- A supportive, inclusive culture where your voice is valued and heard.
- The environment to grow alongside a fast-moving, ambitious organisation.
- Hybrid working after 4–5 weeks of trainer-led onboarding