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Bilingual Employee Service Center Specialist – Honduras
Compass Experience Labs. Respond to current and past employees through email, live chat/intranet, and phone channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in handling HR inquiries, providing accurate information on payroll, compliance, and benefits while maintaining data security. Exhibits strong communication skills in both English and Spanish, along with the ability to navigate multiple web-based systems effectively.
Highest-signal resume keywords
HR Inquiry ResolutionPayroll KnowledgeBilingual CommunicationWeb-Based Systems NavigationCustomer-Focused Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPayroll ProcessingCompliance KnowledgeOnboarding ProceduresBenefits AdministrationTimekeeping SystemsProblem SolvingInformation RetentionMulti-Factor AuthenticationTechnical Troubleshooting
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationSelf-RelianceOpenness to CoachingGood Judgment
Tools & Technologies
Microsoft Windows InstallerMicrosoft Visual C++.NET FrameworkDUO MobileWindows 11Web-Based HR SystemsHeadset with MicrophoneHigh-Speed Internet ConnectionBackup Power SourceWebcam
Industry Keywords
HR PoliciesEmployee Self-ServiceContact Center ExperienceAdministrative HR ExperienceClient Productivity Expectations
Tech Stack
Tools & technologiesC++.NET
About the role
Key responsibilities & impact- Respond to current and past employees through email, live chat/intranet, and phone channels
- Resolve low- to moderate-complexity HR inquiries accurately and consistently
- Serve as the first point of contact for employment-related questions
- Assist employees with Employee or Manager Self-Service HR transactions
- Explain and educate callers on payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services
- Collect relevant information and escalate issues beyond scope to appropriate specialists or staff
- Navigate multiple web-based systems and maintain accurate data entry
- Protect confidentiality and employee data security
- Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations
- Build knowledge of common questions, procedures, and resolutions
- Collaborate with team members, provide answers, and share customer insights and trends
- Perform other duties assigned by Compass or the client
- Attend required training sessions and 1:1 conversations using a working camera
- Work full-time shifts within stated operating hours
Requirements
What you’ll need- High school diploma required
- 2-4 year college degree preferred
- 1-3 years of contact center or administrative HR experience preferred
- Experience with customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred
- Experience navigating multiple web-based systems simultaneously with accurate data entry
- Strong written/typing and verbal communication skills
- English and Spanish proficiency required and assessed during screening
- Ability to learn and retain a wide range of information
- Self-reliant with an information seeker mindset
- Strong problem-solving ability and good judgment
- Openness to continuous coaching
- Licensed Windows computer with serial number; customized, jailbroken, or homemade devices not accepted
- Strong wired internet connection with minimum 80 Mbps download and upload speeds
- Windows computer with working webcam
- Working headset with microphone; speakers not permitted on calls
- Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer
- Memory: Windows minimum 16GB; MacBook minimum 8GB
- Windows 11, 32-bit or 64-bit
- Required third-party software: Microsoft Windows Installer 2.0 or later, Microsoft Visual C++ 2019 Redistributable 32-bit, and Microsoft .NET Framework 4.6.2 or 4.7.x
- DUO Mobile installed on mobile phone for multi-factor authentication
- Reliable high-speed internet connection
- Backup power source
- Preferably a separate room free from noise and distractions
- Ability to see, talk, and hear; operate a computer/laptop and headset; and work at a computer while sitting or standing for prolonged periods
- Must respond in English during application process; initial interviews are in English
Benefits
Comp & perks- A fully remote work environment
- Competitive wages
- Comprehensive training on products and services
- Career development opportunities, including internal promotions
- Positive and growing work culture that values diversity and inclusivity