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Chief of Staff
Compass Experience Labs. Own and track top-level CEO priorities and OKRs across departments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic planning, operational metrics analysis, and cross-functional project leadership, with a strong ability to influence and communicate effectively across diverse teams and regions.
Highest-signal resume keywords
Management Consulting ExperienceOperational Metrics AnalysisCross-Functional Project LeadershipStrategic PlanningData Interpretation and Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational MetricsData AnalysisCapacity PlanningFinancial EvaluationOKR TrackingProject ManagementAutomation ToolsAI-Driven CX ToolsMathematical AptitudeComplex Problem Solving
Soft Skills
Exceptional Communication SkillsInfluencing Without AuthorityCritical ThinkingAdaptabilityCollaboration
Industry Keywords
BPOCXGlobal TeamsMulti-Cultural TeamsGeographical ExpansionOrganizational ChangeExecutive Decision TrackingRemote Workforce ManagementStrategic PartneringHigh-Accountability Environment
About the role
Key responsibilities & impact- Own and track top-level CEO priorities and OKRs across departments
- Lead high-priority cross-functional projects such as new service-line launches, technology integrations, and geographical expansions
- Establish and manage executive meetings, board preparation, strategic planning sessions, and company-wide communications
- Serve as a strategic partner and sounding board to the CEO
- Synthesize complex operational data and filter requests to the executive office
- Bridge communication and collaboration across distributed teams in the US, Latin America, and the Philippines
- Track executive decisions and KPIs
- Remove operational bottlenecks before they impact growth
- Drive initiatives supporting hard work, continuous learning, and mutual respect across the remote workforce
- Facilitate organizational change and ensure clarity and buy-in across regions and levels
Requirements
What you’ll need- 5+ years of experience in management consulting, operations, strategic planning, or a Chief of Staff/Operations Lead role within a scaling business or BPO/CX organization
- Direct experience working within distributed, global, or multi-cultural teams across different time zones
- Strong comfort with operational metrics, including resolution rates, LTV, CSAT, and capacity planning
- Familiarity with modern automation/AI-driven CX tools
- Strong mathematical and analytical aptitude
- Ability to interpret data, perform calculations, and evaluate financial and operational scenarios
- Critical thinking and complex business problem-solving skills
- Proven track record translating ambiguous strategic goals into structured, trackable execution plans
- Exceptional written and verbal communication skills
- Ability to influence leaders without direct authority
- Ability to thrive in a fast-paced, high-accountability environment with low fixed overhead and high adaptability
Benefits
Comp & perks- Remote flexibility: work from anywhere with a strong, connected global team
- Direct, daily access to executive leadership
- Ownership over core strategic outcomes
- Growth opportunity in a modern, automation-empowered global CX organization
- Fully remote work environment
- Supportive, high-performing culture for WFH team members worldwide