Customer Service Associate

Compass Experience Labs

. Provide customer service through phone, chat, email, and other support channels .

Posted 9/19/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a fast-paced environment. Proficient in documenting customer interactions and collaborating with team members to enhance the customer experience.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving AbilitiesActive Listening SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction DocumentationOrder AssistanceAccount ManagementInquiry ResolutionMulti-System Navigation

Soft Skills

EmpathyPatiencePositive AttitudeInterpersonal Skills

Industry Keywords

Call CenterContact CenterCustomer ExperienceRemote WorkService Standards

About the role

Key responsibilities & impact

Provide customer service through phone, chat, email, and other support channels
Respond to customer questions, concerns, and requests
Assist customers with orders, products, accounts, and general inquiries
Identify the best solution for each customer
Handle customer concerns with empathy, patience, and a positive attitude
Resolve issues while maintaining a high standard of customer experience
Document customer interactions accurately in appropriate systems
Follow established processes, policies, and service standards
Collaborate with team members and other departments to resolve customer concerns
Help create a friendly, positive, and memorable customer experience

Requirements

What you’ll need

2+ years of previous call center/contact center experience
Strong verbal and written English communication skills
Excellent customer service and interpersonal skills
Strong problem-solving and active listening abilities
Comfortable handling customer inquiries in a fast-paced environment
Ability to navigate multiple systems and applications
Strong/reliable wired Internet connection
Quiet remote-work environment with uninterrupted power source and backup Internet/power
Willingness to work the required 8:00 AM–5:00 PM PST schedule
Availability to work 5 days per week with fixed weekends off
Must be located in Ohio, Florida, Georgia, Texas, North Carolina, Wisconsin, South Carolina, Alabama, Tennessee, or Michigan

Benefits

Comp & perks

Fully remote work setup — work from the comfort of your home
Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days
Paid Time Off (PTO)
401(k) retirement plan, eligible after 6 months of employment
Fixed weekends off
Career growth and development
Support for a growing U.S. coffee and beverage business
Customer-focused team environment