Global Head of Human Resources

Compass Experience Labs

. Architect and lead global HR operations .

Posted 9/19/2026full-timeRemote • Ohio • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive HR leadership experience with a focus on managing large, distributed workforces across multiple regions, particularly in BPO environments. Proficient in leveraging HR technology and analytics to enhance operational efficiency and drive strategic talent management initiatives.

Highest-signal resume keywords

10+ Years HR Leadership ExperienceBPO/Shared Services/GCC ExperienceMulti-Country HR LeadershipStrong HR Generalist BackgroundExperience Leading Organizational Change

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Talent AcquisitionCompensation & BenefitsEmployee RelationsLearning & DevelopmentPerformance ManagementHR OperationsWorkforce PlanningLabor Market KnowledgeWorkforce AnalyticsOperational Compliance

Soft Skills

Stakeholder ManagementInfluencingLeadershipAdaptabilityCommunication

Tools & Technologies

HRIS ToolsUKGModern HR Technology Stacks

Industry Keywords

Global HR OperationsHigh-Volume RecruitingRemote Engagement InitiativesCultural NuancesPayroll Complexities

About the role

Key responsibilities & impact

Architect and lead global HR operations
Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines
Execute performance management, compensation planning, and retention strategies for hourly, remote call center professionals
Partner with operations and technology teams to integrate tools that streamline HR workflows
Navigate international labor laws, payroll complexities, and cultural nuances
Manage vendor relationships to ensure operational compliance across all operating regions
Lead the evaluation, implementation, and optimization of HRIS tools
Drive asynchronous communication best practices and remote engagement initiatives
Build and shape the People function of a rapidly growing global BPO
Serve as a trusted advisor to senior leadership

Requirements

What you’ll need

10+ years of progressive HR leadership experience
Ideally, experience within a BPO or fast-scaling remote startup
Proven track record managing a large, distributed hourly workforce across multiple time zones
Deep knowledge of LatAm and Philippine labor markets
Multi-country HR leadership experience, preferably supporting both the US and the Philippines
Strong understanding of regional employment practices and compliance
BPO/Shared Services/GCC experience
Experience in high-growth, fast-paced, and matrixed organizations
Strategic HR leadership experience aligned with business objectives
Strong HR Generalist background with end-to-end expertise across Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations
Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent
Demonstrated experience leading regional or global HR teams
Proven experience leading organizational change, talent management, and workforce planning across multiple geographies
Excellent stakeholder management, influencing, and leadership capabilities
Experience partnering with executive leadership
Highly adaptable, comfortable with ambiguity, and possessing a builder mentality
Operational mindset focused on business outcomes, customer LTV, and agent resolution rates
Ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs
Deep familiarity with modern HR technology stacks
Knowledge of UKG is a strong plus

Benefits

Comp & perks

True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up
Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment
Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce
Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed
Investment in employee development
Transparent and fair treatment