Outbound Call Center Agent

Compass Experience Labs

. Conduct proactive outbound calls to existing healthcare members to promote the online mobile app .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting outbound calls to educate healthcare members on mobile app features while maintaining HIPAA compliance. Possesses strong verbal communication skills and the ability to guide users through digital processes with empathy and professionalism.

Highest-signal resume keywords

Outbound Calling ExperienceHIPAA ComplianceHealthcare CRM DocumentationVerbal Communication SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingBasic TroubleshootingApp Download GuidanceAppointment SchedulingTest-Result ViewingMedication Reminders

Soft Skills

EmpathyPatienceActive ListeningProfessional Phone Presence

Tools & Technologies

Healthcare CRMMobile Apps

Industry Keywords

HIPAA Privacy RulesHealthcareTelemarketingProactive Outreach

About the role

Key responsibilities & impact

Conduct proactive outbound calls to existing healthcare members to promote the online mobile app
Educate members on app features and wellness benefits, including appointment scheduling, test-result viewing, and medication reminders
Guide members through app download and registration by phone
Provide basic troubleshooting support
Handle sensitive health conversations with empathy, professionalism, and strict adherence to privacy standards
Document interactions, download conversions, and member feedback in the healthcare CRM database
Maintain HIPAA compliance and meet company quality metrics

Requirements

What you’ll need

Must have a dedicated, quiet, distraction-free home office space
Highly stable internet connection and reliable power supply required
Highly comfortable with smartphones and apps
Ability to explain digital steps to users who may not be technically inclined
High school diploma or equivalent required
Minimum 2+ years of call center experience
At least 1 year of outbound calling experience, including telemarketing, outbound sales, or proactive collections/outreach
Exceptional verbal communication, patience, active listening, and a warm, professional phone presence
Strong understanding of, or ability to quickly learn and maintain, HIPAA privacy rules
Must be flexible to work primary shifts between 8:00 AM and 8:00 PM EST, 6 days a week, including Saturdays

Benefits

Comp & perks

Individual monthly performance-based bonuses based on app adoption and registration rate quotas achieved
All necessary computer and technical equipment provided
Comprehensive medical, dental, and vision insurance
Paid Time Off (PTO)