Outbound Call Center Agent

Compass Experience Labs

. Conduct proactive outbound calls to existing healthcare members to promote the online mobile app .

Posted 9/19/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting outbound calls to educate healthcare members on digital tools while maintaining compliance with HIPAA regulations. Proficient in providing support and guidance for app usage, ensuring a positive user experience.

Highest-signal resume keywords

Outbound Calling ExperienceHIPAA Compliance KnowledgeHealthcare CRM DocumentationVerbal Communication SkillsDigital Adoption Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceApp TroubleshootingMember EducationAppointment SchedulingTest Result ViewingMedication RemindersDigital Step Explanation

Soft Skills

EmpathyPatienceActive ListeningProfessional Phone Presence

Tools & Technologies

Healthcare CRMMobile App

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcareTelemarketingOutbound SalesProactive OutreachPrivacy Standards

About the role

Key responsibilities & impact

Conduct proactive outbound calls to existing healthcare members to promote the online mobile app
Educate members on app features and wellness benefits, including scheduling appointments, viewing test results, and medication reminders
Guide members through the app download and registration process by phone
Provide basic troubleshooting support
Navigate sensitive health conversations with empathy, professionalism, and adherence to privacy standards
Document interactions, download conversions, and member feedback in the healthcare CRM database
Maintain compliance with HIPAA regulations and company quality metrics
Act as a brand ambassador and digital guide to drive digital adoption

Requirements

What you’ll need

Dedicated, quiet, distraction-free home office space
Highly stable internet connection and reliable power supply
Highly comfortable with smartphones and apps
Ability to explain digital steps to users who may not be technically inclined
High school diploma or equivalent required
Minimum 2+ years of call center experience
At least 1 year of outbound calling experience, including telemarketing, outbound sales, or proactive collections/outreach
Exceptional verbal communication, patience, active listening, and a warm, professional phone presence
Strong understanding of, or ability to quickly learn and maintain, HIPAA privacy rules
Flexibility to work any primary shift, including Saturdays, during the campaign hours of 8:00 AM–8:00 PM EST, 6 days a week

Benefits

Comp & perks

Individual monthly performance-based bonuses based on app adoption and registration rate quotas achieved
Necessary computer and technical equipment provided
Comprehensive medical, dental, and vision insurance
Paid Time Off (PTO)