Outbound Team Lead

Compass Experience Labs

. Oversee a remote team of outreach agents for a digital health rewards and mobile app adoption campaign .

Posted 9/19/2026full-timeRemote • Ohio • United StatesSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing remote teams within a HIPAA-regulated environment, focusing on mobile app troubleshooting and performance metrics analysis. Proficient in providing real-time coaching and actionable performance reports to enhance team effectiveness.

Highest-signal resume keywords

Call Center ExperienceLeadership/Supervisory ExperienceHIPAA ComplianceMobile App TroubleshootingHealthcare CRM Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics AnalysisReal-Time CoachingTechnical App TroubleshootingStructured Phone Scripts AdherenceAgent Call Metrics Monitoring

Soft Skills

Team MotivationConstructive Feedback DeliveryFlexibility

Tools & Technologies

CRM SystemsRemote Team Management Tools

Industry Keywords

Digital HealthOutreach CampaignsTelemarketingPatient Escalations

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Oversee a remote team of outreach agents for a digital health rewards and mobile app adoption campaign
Monitor live queues and agent call metrics
Provide real-time coaching and run calibration sessions
Ensure adherence to structured phone scripts, identity verification, HIPAA privacy disclaimers, and app installation coaching
Assist with complex member inquiries, technical app troubleshooting, and sensitive patient escalations
Track and analyze daily team statistics, including dials, talk time, and demo task conversion rates
Provide actionable performance reports to operations management
Ensure remote agents maintain technical uptime, stable home network connections, and smooth CRM navigation

Requirements

What you’ll need

Minimum 3+ years of call center experience
At least 1 year of leadership/supervisory experience in an outbound sales, telemarketing, or outreach environment
Prior experience working in a HIPAA-regulated environment is highly preferred
Must be deeply comfortable troubleshooting mobile apps (iOS/Android)
Experience navigating healthcare CRM systems
Proven track record of motivating remote teams, managing performance metrics, and delivering constructive feedback
Private, quiet workspace
Highly stable internet connection
Reliable power supply
Flexibility to work any primary shift, including Saturdays, between 8:00 AM and 8:00 PM EST, 6 days a week

Benefits

Comp & perks

All computer equipment provided
Medical benefits
Vision benefits
Dental benefits
PTO