Senior Sales Account Executive, BPO / CX Solutions

Compass Experience Labs

. Source and qualify new leads across target industries via email, LinkedIn, and phone outreach .

Posted 9/19/2026full-timeRemote • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales, managing the full sales cycle, and leveraging CRM tools like HubSpot for accurate reporting and forecasting. Possesses strong negotiation skills and a deep understanding of BPO services to drive revenue growth and enhance customer experience.

Highest-signal resume keywords

5+ Years Direct Sales ExperienceConsultative Sales SkillsHubSpot ProficiencyBPO / CX Outsourcing Industry KnowledgeStrong Negotiation Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Cycle ManagementLead QualificationData ManagementPipeline ManagementPricing NegotiationCustomer Support KnowledgeHR / Employee Support KnowledgeIT Help Desk KnowledgeGoogle Workspace ProficiencyAI Tools Familiarity

Soft Skills

Excellent Communication SkillsStrong Presentation SkillsSelf-Starter MindsetHighly OrganizedAttention to Detail

Tools & Technologies

HubSpotApolloSurfeClaudeChatGPTGemini

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Marketing

Industry Keywords

BPO ServicesCustomer ExperienceSales OperationsLead GenerationClient Relationship Management

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Source and qualify new leads across target industries via email, LinkedIn, and phone outreach
Own the full sales cycle from initial contact through pitching services, negotiating terms, and closing
Build and manage a personal sales pipeline
Maintain accurate, real-time data in HubSpot for forecasting and reporting
Diagnose prospect needs and lead solution-based consultative sales conversations
Develop deep knowledge of BPO services, including Customer Support, HR / Employee Support, and IT Help Desk
Sell to practitioners, directors, and executive decision-makers
Understand pricing and negotiate confidently to close profitable business
Track industry, customer service technology, platform, and competitor trends
Champion customer experience as a business growth engine
Support sales operations through data management, reporting, and HubSpot maintenance
Drive new revenue and contribute to client-base growth

Requirements

What you’ll need

Bachelor's degree in business, marketing, or a related field is highly preferred
5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization; ideally within the BPO / CX outsourcing industry
A true hunter's mindset; self-source, chase, and close
Strong consultative sales skills
CRM proficiency; independently manage the full pipeline and report accurately in the CRM
Hands-on HubSpot experience is highly preferred; Apollo and Surfe also preferred
Comfort owning deal economics and leading price negotiations
Familiarity and comfort using AI tools such as Claude, ChatGPT, and Gemini
A passion for customer care
Experience in a service environment; start-up experience a plus
A network of potential clients across target industries
Demonstrated proficiency in Google Workspace, including Docs, Sheets, Slides, and Drive
Willingness and ability to travel approximately 40% of the time
Excellent verbal and written communication skills
Strong presentation and negotiation abilities
Self-directed learner who proactively closes knowledge gaps
Self-starter with a results-oriented mindset and ability to work independently
Comfortable sending cold emails, making cold calls, and initiating outreach via professional networking sites
Highly organized and attentive to detail, particularly regarding data entry and reporting

Benefits

Comp & perks

Sales Commission, plus competitive base salary
Paid Time Off (PTO)
Comprehensive benefits package (medical, dental, vision)
100% Remote work
Inclusive environment
Growth opportunities