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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in production support and troubleshooting for web and mobile applications, with a strong focus on incident management, user experience, and compliance with SLAs. Proficient in utilizing various tools and technologies to enhance application performance and automate processes.
Highest-signal resume keywords
Production SupportJavaNode.jsDockerAzure Cloud
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Web Application SupportMobile Application SupportIncident AnalysisREST APIsSOAP APIsDatabase QueryingMonitoring and ObservabilityTroubleshootingCode Version ControlApplication Workflows
Soft Skills
Client CommunicationProblem Investigation
Tools & Technologies
ITSM ToolPostmanSwaggerSoapUIGitKubernetesBot Framework
Industry Keywords
ComplianceSLACross-Platform ApplicationsCloud Environments
Tech Stack
Tools & technologiesAzureCloudDockerITSMJavaJavaScriptKubernetesNode.jsReactSOAPVue.js
About the role
Key responsibilities & impact- Provide production support, corrective maintenance, and support for web applications in production environments
- Monitor the support queue through an ITSM tool
- Analyze, troubleshoot, and implement corrective fixes for incidents and problems
- Communicate directly with clients and partners, reporting on the progress of analyses
- Monitor application change deployments
- Identify and develop improvements to applications and/or internal tools to automate day-to-day tasks
- Prepare and assist with documentation of known issues
- Ensure a positive user experience, proper business operations, and compliance with SLAs
Requirements
What you’ll need- Experience in production support, monitoring, and support of web and mobile applications
- Knowledge of Java, Node.js, React, or Vue.js
- Knowledge of Docker and Kubernetes
- Experience with code version control using Git
- Knowledge of documenting, testing, and consuming REST and SOAP APIs
- Knowledge of Postman, Swagger, and SoapUI
- Experience analyzing and handling N2 and N3 incidents, including troubleshooting and problem investigation
- Knowledge of databases for querying, analysis, and application support
- Familiarity with integrations, services, and application workflows in corporate environments
- Familiarity with cloud environments, especially Azure Cloud
- Knowledge of Bot Framework and conversational solutions
- Familiarity with mobile development and support for cross-platform applications
- Experience with monitoring, observability, and log analysis in production environments
Benefits
Comp & perks- Meal and/or food allowance
- Health and dental insurance
- Health insurance for your pet
- Home office allowance (for remote positions)
- Welcome kit during onboarding
- Life insurance
- Zenklub, offering psychological and nutritional support
- TotalPass
- Ongoing Certification and Training Program with partners (Adobe, Anthropic, AWS, Google, Microsoft, Salesforce)
- Partnerships and discounts to support your professional development
- Access to UOL content
- Maternity kit
- Extended maternity and paternity leave
- Employee referral program