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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in architecting and developing solutions on the Zendesk platform, with a strong focus on integrations, technical leadership, and omnichannel solutions. Proficient in REST APIs, microservices, and agile methodologies, while ensuring quality and performance in technical implementations.
Highest-signal resume keywords
Zendesk Platform ArchitectureREST API IntegrationsTechnical LeadershipMicroservices DevelopmentZendesk Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Zendesk SupportZendesk GuideZendesk ExploreZendesk Sunshine ConversationsZendesk Integration ServicesBackend DevelopmentMicroservicesAgile MethodologiesSource ControlApplication Development
Soft Skills
Technical LeadershipClear CommunicationAnalytical SkillsCollaborationAutonomy
Tools & Technologies
Zendesk Advanced AI AgentsZendesk Apps FrameworkAzureAWS
Certifications & Qualifications
Zendesk Support AdministratorZendesk App DeveloperZendesk AI Practitioner
Industry Keywords
Omnichannel SolutionsEnterprise CXCustomer Service MetricsAutomationSystems Integration
Tech Stack
Tools & technologiesAWSAzureJavaSOAP
About the role
Key responsibilities & impact- Provide technical leadership to development teams, promoting best practices, mentoring, and technical growth
- Define and validate solution architectures using the Zendesk ecosystem
- Design and implement integrations with enterprise systems using REST/SOAP APIs, webhooks, and Zendesk Integration Services (ZIS)
- Guide the development of applications, automations, microservices, and platform extensions
- Support the implementation of omnichannel solutions, including Zendesk Support, Guide, Explore, and Sunshine Conversations
- Support automation and artificial intelligence initiatives using Zendesk Advanced AI Agents
- Conduct technical reviews, code reviews, and architecture validations
- Support technical requirements gathering, effort estimation, and delivery planning
- Ensure the quality, security, performance, and maintainability of solutions
- Serve as a technical reference for architecture, development, implementation, and operations teams
Requirements
What you’ll need- Strong experience architecting and developing solutions on the Zendesk platform
- Advanced knowledge of Zendesk Support, Guide, Explore, and Sunshine Conversations
- Hands-on experience with Zendesk Integration Services (ZIS)
- Proficiency in integrations using REST APIs, webhooks, and service authentication
- Experience with backend development, microservices, and systems integration
- Knowledge of application and extension development for Zendesk
- Experience with source control, engineering best practices, and agile methodologies
- Experience providing technical leadership for technology teams and projects
- Ability to translate business requirements into viable technical solutions
- Preferred: experience with Zendesk Advanced AI Agents and conversational automations
- Preferred: knowledge of the Zendesk Apps Framework (ZAF)
- Preferred: experience with cloud architectures, particularly Azure or AWS
- Preferred: knowledge of Java and other backend development languages
- Preferred: experience with enterprise CX and omnichannel operations projects
- Preferred: Zendesk certifications, particularly Support Administrator, App Developer, and AI Practitioner
- Preferred: knowledge of customer service metrics such as average handle time (AHT), retention, productivity, and automation
- Technical leadership skills with the ability to develop and mentor professionals
- Systems thinking and the ability to make architectural decisions
- Clear communication with technical teams and business stakeholders
- Autonomy, organization, and accountability for deliverables
- Analytical skills for solving complex problems
- Collaboration and a focus on continuous improvement
Benefits
Comp & perks- Remote work
- Professional development and career growth opportunities at a global company
- Proprietary and third-party AI-powered tools
- A borderless talent environment with opportunities to work with the latest market trends