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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in delivering CRM and enterprise business application solutions, with a strong focus on Microsoft Dynamics 365 Sales and Customer Engagement. Capable of leading functional implementations, defining integration and migration requirements, and collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Microsoft Dynamics 365 Customer EngagementCRM Solutions DeliveryLead ManagementData ValidationUAT Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dynamics 365 SalesProcess FlowsFit-Gap AssessmentsMigration Scope DefinitionIntegration RequirementsData MappingTransformation RulesFunctional SpecificationsTesting LeadershipBusiness Requirements Documentation
Soft Skills
Analytical SkillsFacilitation SkillsProblem-Solving SkillsCollaboration SkillsPresentation Skills
Tools & Technologies
DataversePower AppsPower AutomatePower BIAzure DevOpsMicrosoft 365 Integrations
Certifications & Qualifications
Microsoft Dynamics 365 CertificationsPower Platform Certifications
Industry Keywords
Sales AutomationEnterprise Business ApplicationsLegacy CRM MigrationsMulti-Entity OrganizationsConsulting Experience
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Deliver CRM, sales automation, and enterprise business application solutions
- Provide functional leadership for Dynamics 365 Sales and Customer Engagement implementations
- Lead discovery workshops and develop requirements, process flows, user stories, fit-gap assessments, and functional specifications
- Define migration scope, source-to-target mappings, transformation rules, data validation, and reconciliation
- Define integration, security, and reporting requirements
- Lead testing, UAT, training, cutover, and post-go-live support
- Collaborate with business leaders, Solution Architects, Developers, Data Engineers, and Project Managers
- Produce current-state and future-state process documentation
- Create business requirements, functional designs, acceptance criteria, configuration workbooks, and requirements traceability
- Prepare migration mappings, data dictionaries, validation criteria, test scripts, UAT plans, defect records, business sign-offs, training materials, cutover checklists, and support documentation
Requirements
What you’ll need- 8–12 years of experience delivering CRM, sales automation, or enterprise business application solutions, including at least 5 years of hands-on Microsoft Dynamics CRM or Dynamics 365 Customer Engagement experience
- Significant functional expertise in Dynamics 365 Sales and experience as a Senior Functional Consultant or Functional Lead
- Strong understanding of lead management, opportunity management, forecasting, quoting, pipeline management, and order handoff
- Proven experience leading discovery workshops and developing requirements, process flows, user stories, fit-gap assessments, and functional specifications
- Strong experience defining migration scope, source-to-target mappings, transformation rules, data validation, and reconciliation
- Working knowledge of Dataverse, Power Apps, Power Automate, Power BI, and Microsoft 365 integrations
- Experience defining integration requirements and supporting enterprise system implementations
- Experience leading testing, UAT, training, cutover, and post-go-live support
- Strong analytical, facilitation, documentation, presentation, and problem-solving skills
- Ability to collaborate with business leaders, Solution Architects, Developers, Data Engineers, and Project Managers
- Experience with Azure DevOps or a comparable delivery platform
- Preferred: Enterprise CRM assessments, modernization programs, and migrations from legacy CRM platforms or Salesforce
- Preferred: Experience with Dynamics 365 Customer Service, Customer Insights, Field Service, or Contact Center
- Preferred: Experience with Dynamics 365 Finance and Supply Chain Management or Business Central integrations
- Preferred: Familiarity with Copilot Studio, AI-enabled sales processes, Microsoft Fabric, and enterprise analytics
- Preferred: Experience supporting global, multi-entity, multi-brand, or multi-territory organizations
- Preferred: Consulting or systems integration experience, familiarity with Microsoft FastTrack practices, and exposure to regulated industries
- Preferred: Ability to mentor Functional Consultants and Business Analysts
- Preferred: Relevant Microsoft certifications in Dynamics 365 or Power Platform
