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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft Dynamics 365 Customer Engagement, including configuration, customization, and development of plugins and APIs. Proficient in delivering technical solutions and managing deployment processes while ensuring effective collaboration with business and technical teams.
Highest-signal resume keywords
Microsoft Dynamics 365 Customer EngagementMicrosoft Dataverse ConfigurationC#, .NET, JavaScript, TypeScriptPower Automate DevelopmentAgile Development Methods
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM DevelopmentPlugin DevelopmentCustom API DevelopmentPower Apps DevelopmentREST APIsDynamics 365 Security ManagementApplication Lifecycle ManagementTroubleshootingDocumentationData Migration Tools
Soft Skills
Analytical SkillsCommunication SkillsCollaboration
Tools & Technologies
Power AppsPower BIAzure Integration ServicesGitPower PagesCopilot Studio
Certifications & Qualifications
Microsoft Certifications in Power PlatformMicrosoft Certifications in Dynamics 365
Industry Keywords
Technical ConsultingClient ProjectsDeployment ProcessesKnowledge TransferAgile Development
Tech Stack
Tools & technologiesAzureJavaScriptTypeScript.NET
About the role
Key responsibilities & impact- Deliver technical solutions for Microsoft Dynamics 365 Customer Engagement
- Configure and customize Microsoft Dataverse and Dynamics 365
- Develop plugins, custom APIs, and Power Automate flows
- Build Power Apps and integrations involving Dynamics 365
- Manage Dynamics 365 security, solutions, and deployment processes
- Complete development and deployment activities within agreed timelines
- Troubleshoot and promptly resolve defects and production issues
- Produce documentation and enable knowledge transfer for ongoing support
- Collaborate independently with business and technical teams
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
- 10-12 years of experience in CRM development or technical consulting, including hands-on experience with Microsoft Dynamics 365 Customer Engagement
- Strong knowledge of Microsoft Dataverse and Dynamics 365 configuration and customization
- Proficiency in C#, .NET, JavaScript or TypeScript, and REST APIs
- Experience developing plugins, custom APIs, and Power Automate flows
- Experience with Power Apps and integrations involving Dynamics 365
- Understanding of Dynamics 365 security, solution management, and deployment processes
- Experience with Git and application lifecycle management tools
- Strong troubleshooting, analytical, communication, and documentation skills
- Ability to work independently and collaborate with business and technical teams
- Preferred: Experience with Azure integration services
- Preferred: Experience developing Power Apps Component Framework controls
- Preferred: Experience with Power Pages, Copilot Studio, or Dynamics 365 Contact Center
- Preferred: Experience with CRM data migration tools and Power BI
- Preferred: Relevant Microsoft certifications in Power Platform or Dynamics 365
- Preferred: Experience delivering client projects through Agile development methods