COOP Site Support Technician – ORT Analyst, Senior

Computer World Services

. Provide dedicated on-site IT support at the USMEPCOM COOP facility within the staggered 0600–1800 CT weekday schedule, with availability for 24/7/365 support during exercises, activations, or mission-critical incidents .

Posted 11/4/2026full-timeIndianapolis • United StatesSenior💰 $105,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, systems administration, and network administration, with a strong focus on COOP and disaster recovery processes. Proficient in troubleshooting and restoring enterprise networks and end-user devices while maintaining compliance with federal standards.

Highest-signal resume keywords

COOP/Disaster RecoveryNetwork AdministrationIncident ResponseTechnical Problem-SolvingActive Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationNetwork AdministrationLAN AdministrationBackup RestorationTelecommunications SupportWindows AdministrationLinux AdministrationVMwareEnterprise Backup SystemsConfiguration Management

Soft Skills

Customer ServiceCoordinationWritten CommunicationVerbal CommunicationTechnical Problem-Solving

Tools & Technologies

ServiceNowITSM PlatformsVoIPMobile DevicesThin/Zero Clients

Certifications & Qualifications

CompTIA Network+CompTIA Security+CCNAITIL 4 Foundation

Industry Keywords

Federal COOP EnvironmentsOutage ResponseNOCService DeskDoD PKI

Tech Stack

Tools & technologies

CloudFirewallsITSMLinuxServiceNowVMwareVoIP

About the role

Key responsibilities & impact

Provide dedicated on-site IT support at the USMEPCOM COOP facility within the staggered 0600–1800 CT weekday schedule, with availability for 24/7/365 support during exercises, activations, or mission-critical incidents
Participate in the activation roster; maintain call trees, contact information, escalation paths, and activation instructions; identify a qualified local backup technician; and periodically test roster readiness
Provide LAN administration and configure, install, maintain, and troubleshoot switches, routers, circuits, firewalls, storage devices, and related network equipment
Support laptops, desktops, thin/zero clients, peripherals, printing, connectivity, and authentication issues for COOP-site users
Support landline, VoIP, mobile-device, and circuit services, coordinating telecommunications support with local service providers
Monitor local systems and network services; assess and escalate outage notifications; and respond immediately during COOP-site incidents
Support SEV 1 and SEV 2 response by maintaining technical timelines and status, coordinating restoration with technical teams, utilities, carriers, and vendors, implementing approved workarounds, and validating restoration
Collect logs, test results, and other evidence for incident reporting and root-cause analysis
Maintain and test COOP-site system and configuration backups, perform approved restorations, and document backup integrity results
Participate in quarterly COOP exercises, coordinate surge personnel, support power-cycle, failover, and recovery activities, and validate network, telecom, endpoint, and application-access capabilities
Record exercise events and results, participate in planning and after-action reviews, track corrective actions to resolution, and help maintain a multi-year continuity test and exercise program
Support COOP technology refreshes and transitions to centralized hosting, and perform Enhanced Trust Agent duties when trained, authorized, and assigned
Maintain site inventories, configurations, network diagrams, rack layouts, circuit records, SOPs, and recovery checklists, and provide COOP readiness information for program reporting

Requirements

What you’ll need

Associate’s degree in Information Technology or a related field, or equivalent professional experience
Minimum of seven (7) years of relevant experience in systems administration, network administration, infrastructure support, COOP/disaster recovery, outage response, or a related discipline
Hands-on experience supporting and restoring enterprise networks, systems, end-user devices, and telecommunications, and supporting backups, restoration, or continuity exercises
Ability to work on site in Indianapolis, IN, within the staggered 0600–1800 CT weekday schedule, and to report to the COOP site within 60 minutes when on the activation roster
Ability to participate in quarterly one- to three-day COOP exercises and to support after-hours, weekend, holiday, surge, or 24/7 emergency coverage
Strong written, verbal, customer-service, coordination, and technical problem-solving skills
Active Secret clearance or higher is required
Preferred: Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field
Preferred experience supporting federal or DoD COOP environments, including exercises, failover, failback, and backup restoration
Preferred experience with Windows or Linux administration, VMware or virtual desktops, and enterprise backup systems
Preferred experience working with an Outage Response Team, NOC, Service Desk, or major-incident team using ServiceNow or a comparable ITSM platform
Preferred familiarity with DoD PKI or Enhanced Trust Agent responsibilities
Preferred certifications include CompTIA Network+, CompTIA Security+, CCNA, ITIL 4 Foundation, or relevant Microsoft, VMware, Linux, cloud, or continuity certification