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Operations Lead
Concept Plus, LLC. Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational support activities, including incident coordination, issue management, and sustainment processes, while ensuring alignment with contractual service expectations and mission requirements. Proficient in Agile methodologies and DevSecOps practices to enhance operational efficiency and readiness.
Highest-signal resume keywords
Operational Support CoordinationAgile MethodologiesDevSecOps PracticesIncident ManagementDoD 8140 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Support ProcessesIssue ManagementSustainment CoordinationProduction SupportHigh-Availability SystemsRoot Cause AnalysisContinuous ImprovementOperational ReadinessData-Intensive SystemsCloud Environments
Soft Skills
Strong CommunicationOrganizational SkillsCoordination SkillsAbility to Manage Competing Priorities
Tools & Technologies
JiraConfluenceService ManagementOperational Tracking Platforms
Certifications & Qualifications
Secret ClearanceDoD 8140 CertificationDoD 8570 IAM Level II CertificationITIL CertificationScrum CertificationSecurity+ Certification
Industry Keywords
Department of DefenseAir Force SupportAgile Delivery EnvironmentsCI/CD PracticesOperational Efficiency
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service
- Coordinate sustainment activities across database administration, systems administration, cybersecurity/IA, testing and validation, development support, business intelligence/functional support, and configuration management/documentation
- Ensure operational support aligns with contractual service expectations, operational procedures, and mission requirements
- Support continuity of operations during transition, onboarding, release, and modernization activities
- Lead operational incident coordination, issue triage, escalation management, and service restoration
- Coordinate cross-functional resolution efforts for operational issues and production-impacting events
- Monitor operational risks, recurring issues, and service performance trends
- Support root cause analysis and corrective action coordination
- Serve as the operational integration point between operations support, Agile development, Platform/DevSecOps, and government stakeholders
- Coordinate operational readiness for deployments, releases, environment changes, and sustainment initiatives
- Maintain visibility into operational status, risks, issues, escalations, and support activities
- Support dashboards, metrics, AIR logs, and status reporting
- Communicate operational status to Program Management and government stakeholders
- Maintain operational procedures, support documentation, and sustainment processes
- Identify opportunities to improve operational efficiency, automation, monitoring, and support responsiveness
- Support Agile, DevSecOps, and CI/CD operational practices
- Collaborate with engineering and platform teams to improve operational readiness and deployment quality
- Contribute to lessons learned, continuous improvement, and operational maturity efforts
Requirements
What you’ll need- Secret clearance; fully cleared only, with active clearance confirmation required
- DoD 8140 intermediate certification or DoD 8570 IAM Level II certification or higher
- US Citizens Only
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline, or equivalent experience
- 5+ years of experience supporting enterprise operational environments, production support, or IT sustainment activities
- Experience coordinating operational support activities across multiple technical disciplines
- Experience supporting mission-critical or high-availability systems
- Strong understanding of operational support processes, issue management, and sustainment coordination
- Experience working within Agile or hybrid Agile delivery environments
- Strong communication, organizational, and coordination skills
- Ability to manage competing priorities in fast-paced operational environments
- Preferred: experience working with Agile development teams of 20+ FTEs and familiarity with Agile methodologies
- Preferred: prior Department of Defense or Air Force support experience
- Preferred: experience supporting enterprise systems within secure cloud or hybrid environments
- Preferred: familiarity with DevSecOps, CI/CD, or modern operational support models
- Preferred: experience using Jira, Confluence, Service Management, or operational tracking platforms
- Preferred: experience supporting operational transitions or onboarding efforts
- Preferred: ITIL, Scrum, Agile, Security+, or related certifications
- Preferred: experience supporting data-intensive or enterprise maintenance systems
Benefits
Comp & perks- Competitive pay
- Comprehensive health, dental, and vision insurance
- Paid life insurance
- Paid time off
- 11 paid holidays
- Performance bonuses
- Tuition reimbursement
- Unlimited training
- Collaborative, flexible, and innovative work environment