Customer Service Representative

Concept2, Inc.

. Serve as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts .

Posted 10/5/2026full-timeMorrisville • Vermont • United StatesJunior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support, with a strong focus on troubleshooting mechanical and electronic systems. Possesses excellent communication skills and a deep understanding of Concept2 products and customer care.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsProblem-Solving SkillsMechanical Systems KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingDiagnostic SkillsAttention to DetailOrganizational SkillsData AnalysisMicrosoft OfficeCRM SystemsProduct KnowledgeTechnical SupportField Issue Identification

Soft Skills

Active ListeningProfessionalismCollaborationEffective QuestioningCustomer Care

Industry Keywords

RowingFitness IndustryConsumer ProductsWarranty PerformanceTechnical Consumer Products

About the role

Key responsibilities & impact

Serve as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts
Communicate with customers via phone, email, web, and occasionally in person
Troubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioning
Acquire and maintain deep knowledge of all Concept2 products, components, and common field issues
Document customer interactions, technical issues, product feedback, and performance trends
Identify and communicate recurring product issues or improvement opportunities to internal teams
Maintain a high level of professionalism and customer care in all interactions

Requirements

What you’ll need

1–3+ years of experience in a professional customer service, technical support, or product support role
Working knowledge of mechanical and/or electronic systems; hands-on troubleshooting experience preferred
Strong problem-solving and diagnostic skills
Outstanding verbal and written communication skills
Strong active listening skills and ability to ask effective diagnostic questions
Excellent attention to detail and organizational skills
Solid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systems
Ability to work independently while collaborating effectively with a team
Experience supporting technical consumer products and analyzing product or warranty performance data
Rowing or fitness industry background is a plus
Must be authorized to work in the U.S.A. now and in the future
Visa sponsorship is not available

Benefits

Comp & perks

Quarterly variable wage program based on company and employee performance
Informal office setting
Flexible work schedule
Fully paid medical, dental, and vision premiums for employees and their families
Supportive environment that rewards hard work