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Concord Coach Lines

Ticket Agent – Customer Service, Part-time

Concord Coach Lines

. Make callers and travelers feel comfortable and appreciated .

Posted 11/6/2026part-timeSalem • New Hampshire • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing ticket sales and cash handling. Capable of multitasking in a busy terminal environment and maintaining cleanliness and organization.

Highest-signal resume keywords
Customer ServiceCash HandlingComputer LiteracyMultitaskingBilingual Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Ticket SalesCash Drawer ManagementKeyboarding Skills
Soft Skills
Communication SkillsPatienceTeamworkIndependence
Tools & Technologies
Windows-Based Ticketing Computers
Industry Keywords
Terminal OperationsPassenger AssistanceLight Cleaning Duties

About the role

Key responsibilities & impact
  • Make callers and travelers feel comfortable and appreciated
  • Swiftly and correctly complete transactions using Windows-based ticketing computers
  • Perform light cleaning duties between bus schedules
  • Keep the Salem, New Hampshire terminal sparkling
  • Answer informational calls and direct passengers
  • Sell tickets and handle the cash drawer

Requirements

What you’ll need
  • Part-time availability: 15–20 hours per week / 3–4 shifts per week
  • Afternoon/evening availability, 12:00 pm–5:30 pm
  • Saturday and/or Sunday and holiday availability required
  • Computer literacy with keyboarding skills
  • Ability to multitask when the terminal is busy
  • Ability to answer informational calls and direct passengers with patience
  • Ability to sell tickets and handle a cash drawer
  • Ability to stand for long periods of time
  • Strong customer service and communication skills
  • Ability to work independently and in a team environment when necessary
  • Bilingual language skills are a plus

Benefits

Comp & perks
  • Thorough training
  • Performance-based increase after 90 days
  • PTO (Paid time off) earned on hours worked
  • Ride the bus for free