Auto Collections Account Representative

Concord Servicing

. Manage delinquent auto loan accounts from initial contact through repossession .

Posted 10/28/2026full-timeMexico City • MexicoJuniorMid-Level💰 MX$22,000 - MX$23,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent auto loan accounts, including negotiation of payment plans and compliance with FDCPA regulations. Proven ability to exceed collection goals while maintaining professionalism in customer interactions.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsFDCPA ComplianceSkip Tracing SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayment ProcessingDocumenting TransactionsInvestigating DiscrepanciesMaking Account DecisionsMeeting Collection GoalsHandling Inbound InquiriesOutbound Collection CallsReconciliation SkillsLegal Action Preparation

Soft Skills

Emotional ControlDetail OrientationProfessionalismTeam CollaborationProblem-Solving

Tools & Technologies

Computer SystemsDatabasesPhone SystemsSkip Trace Databases

Industry Keywords

Auto LendingDebt CollectionFair Debt Collection Practices ActState Collection LawsCustomer Service

About the role

Key responsibilities & impact

Manage delinquent auto loan accounts from initial contact through repossession
Generate and conduct outbound collection calls to delinquent customers
Receive and professionally handle inbound customer inquiries
Verify and update customer account information
Confirm account details and investigate reasons for delinquency
Educate customers on timely payments and consequences of continued default
Negotiate and arrange compliant payment plans
Process payments and document transactions and customer interactions
Make account-action decisions, including payment arrangements, settlements, and legal referrals
Document call notes, account actions, and collection strategies
Meet and exceed quantitative collection goals while maintaining quality standards
Perform skip tracing to locate customers and verify contact information
Refer non-compliant or potentially uncollectible accounts for repossession or litigation
Prepare account files for legal action, including collection-effort documentation and FDCPA compliance
Reconcile payment misapplications, investigate disputes, and resolve discrepancies
De-escalate difficult customer interactions while maintaining collection objectives
Comply with FDCPA and applicable state collection laws

Requirements

What you’ll need

Minimum 2 years of relevant collections experience, preferably in auto lending/auto collections
High school diploma or equivalent (GED)
Thorough understanding of the Fair Debt Collection Practices Act (FDCPA) and applicable state collection laws
Proven ability to work independently and collaboratively within a team environment
Strong negotiation and objection-handling skills with proven track record of closing accounts and securing commitments
Exceptional communication skills across all customer service levels (customers, peers, management)
Demonstrated ability to make sound business decisions quickly and effectively under pressure
Ability to handle difficult customer interactions with professionalism and emotional control
Strong detail orientation and follow-up diligence; ability to track multiple accounts simultaneously
Basic skip tracing skills and familiarity with skip trace databases and tools
Reliability and strong work ethic; willingness to work evenings and weekends as needed
Proficiency with computer systems, databases, and phone systems
Ability to meet and exceed quantitative and qualitative goals

Benefits

Comp & perks

Food Vouchers
Internet Bonus
Medical Insurance
Life Insurance
Dental Insurance