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Benefits Call Center Representative
Conduent. Manage inbound calls . Explain benefit programs, eligibility requirements, enrollment options, and coverage details . Research and resolve participant inquiries using multiple systems and resources . Accurately
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear communication and organization. Capable of managing participant inquiries and maintaining accurate records while collaborating effectively with team members.
Highest-signal resume keywords
Customer Service MindsetStrong Organization SkillsExcellent Time Management SkillsProfessional CommunicationRecord Keeping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaCriminal Background CheckInternet Speed TestEthernet Connection
Soft Skills
Compassionate ApproachAbility to Follow Instructions
Industry Keywords
Benefit ProgramsEligibility RequirementsEnrollment OptionsCoverage DetailsParticipant Inquiries
About the role
Key responsibilities & impact- Manage inbound calls
- Explain benefit programs, eligibility requirements, enrollment options, and coverage details
- Research and resolve participant inquiries using multiple systems and resources
- Accurately document interactions and maintain detailed records of participant requests and case activity
- Collaborate with team members and internal partners to ensure timely and accurate resolution of benefit-related concerns
- Support participants with a compassionate, professional approach while helping them make informed benefits decisions
Requirements
What you’ll need- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Strong organization skills
- Excellent time management skills
- Strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
- Pass an internet speed test: download equal to or greater than 25, upload equal to or greater than 5, and Ping ms equal to or less than 175
- Ability to connect with an ethernet cable to a modem/router
- Must reside in Virginia; hiring is unavailable in the listed excluded states and metro areas