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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear communication and organization. Proficient in managing participant inquiries and documenting case activity while collaborating effectively with team members.
Highest-signal resume keywords
Customer Service MindsetStrong Organization SkillsExcellent Time Management SkillsProfessional CommunicationEligibility Review
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaCriminal Background CheckInternet Speed TestEthernet Connection
Soft Skills
Compassionate ApproachAbility to Follow Instructions
Industry Keywords
Benefit ProgramsEligibility RequirementsEnrollment OptionsCoverage DetailsParticipant InquiriesCase Activity Documentation
About the role
Key responsibilities & impact- Manage a steady volume of inbound calls
- Explain benefit programs, eligibility requirements, enrollment options, and coverage details
- Research and resolve participant inquiries using multiple systems and resources
- Review eligibility and help participants understand available benefit resources
- Accurately document interactions and maintain detailed records of participant requests and case activity
- Collaborate with team members and internal partners to resolve benefit-related concerns
- Support participants with a compassionate, professional approach while helping them make informed benefits decisions
Requirements
What you’ll need- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Must have strong organization skills
- Must have excellent time management skills
- Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
- Must pass an internet speed test: download equal to or greater than 25, upload equal to or greater than 5, and Ping ms equal to or less than 175
- Must have the ability to connect with an ethernet cable to a modem/router
- Must reside in Virginia
- Must reside in a state where the compensation structure complies with applicable wage regulations
- Must be legally eligible to work in the United States (inferred from US applicant and hiring restrictions)