Benefits Support Specialist

Conduent

. Advise participants on applicable plan provisions and available options .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, attention to detail, and the ability to follow established procedures while providing accurate information to participants. Capable of working independently in a remote environment and maintaining confidentiality in handling sensitive information.

Highest-signal resume keywords

Verbal Communication SkillsAttention To DetailCustomer Service ExperienceCall Center ExperienceBenefits Administration Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsCase Management System ProficiencyTransaction ProcessingGuidance ProvisionQuality Assurance

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementProblem-SolvingProfessionalism

Industry Keywords

Defined Benefit Pension PlansRetirement ProgramsEmployee Benefit ProgramsParticipant InquiriesConfidentiality Standards

About the role

Key responsibilities & impact

Advise participants on applicable plan provisions and available options
Respond to participant inquiries through inbound telephone calls and occasional outbound calls
Complete transactions related to participant inquiries with limited supervision
Research questions and provide accurate information while following established procedures
Explain participant forms and guide participants on how to complete them
Complete callbacks promptly and escalate issues as appropriate
Document participant interactions with detailed and accurate notes in the case management system
Meet established timeliness and accuracy standards
Follow call center metrics, procedures, and guidelines
Adapt to client-specific processes and requirements
Maintain confidentiality and protect sensitive participant and client information
Follow company, client, privacy, and security policies and standards
Perform other duties as assigned

Requirements

What you’ll need

Strong verbal and written communication skills
Excellent listening and interpersonal skills
Strong attention to detail and accuracy
Ability to explain information clearly and professionally
Ability to understand participant questions and provide appropriate guidance
Basic computer skills and ability to learn new systems and processes
Strong organizational and time-management skills
Ability to work independently in a remote environment
Ability to follow detailed procedures and client-specific guidelines
Ability to remain professional, patient, and solution-focused when assisting frustrated or irritated participants
Ability to meet established quality, accuracy, productivity, and timeliness expectations
Reliable attendance and punctuality
Applicants must reside in an eligible hiring location
Preferred: experience with defined benefit pension plans
Preferred: previous benefits administration experience
Preferred: previous customer service or call center experience
Preferred: experience supporting retirement, pension, or employee benefit programs